Sorry you had bad service, I bought a damier speedy and it had creases, i couldnt handle it so I exchanged it for the damier hampstead. They do come folded up and it does take a while to get the creases out, stufing them with some t shirts or pillow cases, small pilow, usually it takes about a month to get them out I have heard. i had 2 mini lin speedys and they came to me with card board inside, not folded, dont know why they dont do that with the canvas peices.
I know when I saw it was was in shocked it looked like it will take time for the creases to go away. Now I'm also eyeing the MC speedy...you do think they fold those too? :shame: