Consigning/buying with The Real Real TRR

[girlhasbags]

I came across this post and thought it was very interesting about offers from FF. It also what I mentioned in an earlier comment.

Would you accept this Fashionphile quote?

Would you accept $900 USD for a New in box, with tags attached red leather mini baguette? The bag was $2390 brand new. I haven't even put items in it. Is this standard resale value for Fendi? It is obviously lower than I want/expected.

forum.purseblog.com

 

[ccbaggirl89]

In the case of fashionphile since they do direct buy from what we’ve seen they list 50-60% above what they offered the owner.

I'd agree with this and it's been like that for many years tbh, especially with brands that don't do well, or seasonal items. I've definitely lost 60%+ on some items. That's why bags are not investments for money but more cost per wear value. The upside selling to them (and taking a horribly low offer sometimes) is no hassle dealing with buyers from online. There are horror stories about buyers claiming you never sent an item/sent a fake, and just trying to scam honest sellers. You can maybe make more yourself but you take on so much hassle.

 

[docride]

Hi Docride, thanks for your advice. The twilly is how I've been carrying the handle before this point as well, the handle already had a crack and I forgot it was even there when it was under the twilly. Would the additional ~$600 leather surgeons is offering for handle replacement not make up for usability and resale value?
After this experience, I'm not sure if I'd want to consign again unless there is a very reputable small consigner I can trust to ship my items to, maybe with insurance. If you know any places that are reputable within the community, I'd consider it. Smh, just because TRR doesn't understand that just because it isn't their property doesn't mean they can throw things around.
If I were to resell it myself in this current condition, I don't know how much I could get? 😥

Hi love don’t cry , you can pm me and I will chat with you and we can look at recently sold similar bags together .
Hugs
Doc

 

[cry4moons]

So I sent my items to TRR and apparently one was marked as not authentic. I got email stating that it won't be returned to me, but it will be marked on my account as returned. How is that even legal? They will mark it as returned to me but they won't and won't issue any statement either. How can I now fight for justice and refund from other party in case item is really not authentic? What if I want to seek second opinion? Any ideas

 

[iluvmybags]

So I sent my items to TRR and apparently one was marked as not authentic. I got email stating that it won't be returned to me, but it will be marked on my account as returned. How is that even legal? They will mark it as returned to me but they won't and won't issue any statement either. How can I now fight for justice and refund from other party in case item is really not authentic? What if I want to seek second opinion? Any ideas

Honestly, I don’t know whats going on with this company
There’s no way to contact them. They removed all their phone numbers and contact information, so all you can is send emails or chat which is pointless because its just an outside company they’ve hired to send off a bunch of scripted replies

You can try to contact them on social media. That does seem to get their attention
I think the idea of making their bad business decisions public is something they’d rather not have to deal with (of course, even that has its limits)

If they’re not going to sell your item, I don’t see how they can legally keep it and with their track record on authenticity, the opinion of their experts is worthless

 

[andi]

So I sent my items to TRR and apparently one was marked as not authentic. I got email stating that it won't be returned to me, but it will be marked on my account as returned. How is that even legal? They will mark it as returned to me but they won't and won't issue any statement either. How can I now fight for justice and refund from other party in case item is really not authentic? What if I want to seek second opinion? Any ideas

You should respond to that email requesting that the item be returned to you. This doesn't make sense to me.

 

[ZEES5]

Honestly, I don’t know whats going on with this company
There’s no way to contact them. They removed all their phone numbers and contact information, so all you can is send emails or chat which is pointless because its just an outside company they’ve hired to send off a bunch of scripted replies

You can try to contact them on social media. That does seem to get their attention
I think the idea of making their bad business decisions public is something they’d rather not have to deal with (of course, even that has its limits)

If they’re not going to sell your item, I don’t see how they can legally keep it and with their track record on authenticity, the opinion of their experts is worthless

TRR lost several items from my mom when she passed. Three handbags. One was new with tags $5k. Another a Valentino. And I can’t remember the last. It took over a year for us to get them to do something. Very untrustworthy or sloppy. Either is unacceptable.

 

[lalame]

I’m trying to consign with them for the first time and it seems so sketchy…. is my experience normal? I brought in several pieces of jewelry in-store for a price estimate. They showed me an estimate sheet with the listing price for all of them and a glaringly empty “pay out estimate” column… I said ok, can you show me what my payout would be (assuming in 2024 their system has this info already calculated). The SA said, “no, we don’t ever tell you what the payout could be because it would change… reference the commission chart.” Umm, ok, so basically you want me to calculate it myself. OK.

I wasn’t going to sit there and pull out a calculator so I said ok, let me go home and think about it (assuming in 2024 they would email or have the estimates in my online account). I don’t see anything.

I live chat to ask where I can find this info and they say they can only call me to tell me verbally??? They also tell me “estimates may change, reference the commission chart for the most up to date info” OKAY PEOPLE but wtf do you do with the commission chart? You need to do the math, using the commission chart and the estimate, to understand how much you’d get paid out. The obtuseness is so sketchy compared to other consignment sites where they clearly tell you what your payout is — and yes it is OK that it’s a range!!

 

[1LV]

I’m trying to consign with them for the first time and it seems so sketchy…. is my experience normal? I brought in several pieces of jewelry in-store for a price estimate. They showed me an estimate sheet with the listing price for all of them and a glaringly empty “pay out estimate” column… I said ok, can you show me what my payout would be (assuming in 2024 their system has this info already calculated). The SA said, “no, we don’t ever tell you what the payout could be because it would change… reference the commission chart.” Umm, ok, so basically you want me to calculate it myself. OK.

I wasn’t going to sit there and pull out a calculator so I said ok, let me go home and think about it (assuming in 2024 they would email or have the estimates in my online account). I don’t see anything.

I live chat to ask where I can find this info and they say they can only call me to tell me verbally??? They also tell me “estimates may change, reference the commission chart for the most up to date info” OKAY PEOPLE but wtf do you do with the commission chart? You need to do the math, using the commission chart and the estimate, to understand how much you’d get paid out. The obtuseness is so sketchy compared to other consignment sites where they clearly tell you what your payout is — and yes it is OK that it’s a range!!

Some on here have had good experiences with TRR. Personally I've read too many bad reviews on tPF alone to feel comfortable doing business with them. Too risky for me.

 

[Tpurroc]

Not sure if correct thread. However, to all the TRR consignors has there been a dramatic change with regard to labels. Told label only active 1 week — pushy pushy pushy. I have always had the luxury of adding items to a box and mailing when ready.

Curious if anyone else has experienced this or they are just desperate to get their hands on my goodies
Feeling rushed by rather rude - “label expires only good for one week “ email

Would appreciate any feedback ,

 

[Kimchoi12]

Not sure if correct thread. However, to all the TRR consignors has there been a dramatic change with regard to labels. Told label only active 1 week — pushy pushy pushy. I have always had the luxury of adding items to a box and mailing when ready.

Curious if anyone else has experienced this or they are just desperate to get their hands on my goodies
Feeling rushed by rather rude - “label expires only good for one week “ email

Would appreciate any feedback ,

I requested a label on 4/1 and there was no mention of the one week expiration date. I still haven't used it and haven't received any follow up emails since.

 

[Tpurroc]

I requested a label on 4/1 and there was no mention of the one week expiration date. I still haven't used it and haven't received any follow up emails since.

Thank you! maybe it depends on the Consignor assigned to you.

 

[lurketylurk]

Their staffing seems even worse than usual lately. I'm a VIP consigner and usually if I email them with a question or an issue with one of the items they are selling for me, I would receive a response within 2 days. But recently I contacted them about some fine jewelry I consigned and two weeks went by with no response whatsoever. It took another attempt at contact and then another week after that for the issue to be resolved, and even then, I only knew it was resolved because I checked to see if the listing that was wrong had been modified. They never told me they fixed it.

 

[chaerimk]

just saw this on the news. Looks like it is at the warehouse they keep the jewelry pieces. Hope the workers are all safe and none of the items were damaged.

 

[lalame]

just saw this on the news. Looks like it is at the warehouse they keep the jewelry pieces. Hope the workers are all safe and none of the items were damaged.

Sounds like nobody was hurt! But I was just thinking today that it was taking them forever to post my jewelry item for sale (more than a month after receiving for processing) so maybe this is why.