Hi BVFan! How are your Etienne Aigner bags holding up? And was customer service helpful about the flawed bag you received?
Is anyone planning to shop their Black Friday sale? It's 40% off everything with code THANKS40. I'm trying to decide if I should get the mini stag bag finally, in chestnut.
Hi guys,
Some updates now that I've been wearing my bags for months.
The customer service guys did take back the defective bag - unfortunately, they could not repair the peeling gold leather so they offered a cash rebate instead to be used on future purchases. The lady assisting me is pretty responsive.
On the bags: sort of a "mixed bag", pardon the pun.
The pink wallet I bought for my husband's grandmother is a winner - she loved it to bits.
The stag bag is holding up well - but I should warn you that if you are wearing a knitted dress, the "Etienne Aigner" letters at the bag will snag it. I was wearing a heavy DVF dress when I noticed tiny snags on the surface and I remember I was wearing this bag.
The cordovan epic doctor's bag is also holding up well - I use this like a workhorse and so far, it hasn't given me any problems.
Unfortunately, 3 of the bags I purchased have gone back to repairs (including the bag above which will be rebated instead)
The Preface 1 bag - the shoulder strap broke! I wear this a lot and I had a feeling already when I noticed that the straps looked too flimsy - I guess they could not carry the weight of the bag + the contents. It's going back to EA for repair
The black clutch - the clasp's gold covering is peeling off! I only used this twice and was really disappointed when this happened.
My husband isn't too happy with the overall performance of these bags because of the three bags that went back for repairs. He bought me a white
Coach bag for Christmas which held up better than the Preface 1 which was the same size.
The EA staff are responsive, as I mentioned before but the repairs will take time.
I'm a bit more cautious now in purchasing bags from them - I still love the design but I would be more careful to look at their straps, the hardware to make sure they're all right. I guess, part of it has to be with sourcing the bags from China and working new suppliers (because it's a relaunch) - maybe they haven't perfected the quality bit yet.