Hi everyone, I would really appreciate your help on this topic
I'm from Canada and just purchased a 28cm Black/Silver Leboy (calfskin) from the state mid April before Chanel has a price raise. And I just noticed a week ago when the strap left several streak marks on my white top. When I got back home and rubbed it with paper towel the color came off pretty easily.
I brought the bag to Chanel in Toronto to let the opertional manager take a look and what I was told after careful inepction was that they could only offer me store credit/refund because they do not have the same style Canada-wide. I contacted the state and because I purchaed it before the price raise, they cannot let me exchange the bag for the new style (black/gold), I will have to pay the difference ($500) if I want or take the refund.
Now what upsets me is that I really love the black/silver combination and I do not want a refund, I simply want the same bag that meets the standard quality of what Chanel has to offer. Even if I accept the refund I will end up having to look around for the exact same bag and pay extra because Chanel's lack of effort on its quality control.
Do I really have no other choices? Please help and thank you all so much.
I'm from Canada and just purchased a 28cm Black/Silver Leboy (calfskin) from the state mid April before Chanel has a price raise. And I just noticed a week ago when the strap left several streak marks on my white top. When I got back home and rubbed it with paper towel the color came off pretty easily.
I brought the bag to Chanel in Toronto to let the opertional manager take a look and what I was told after careful inepction was that they could only offer me store credit/refund because they do not have the same style Canada-wide. I contacted the state and because I purchaed it before the price raise, they cannot let me exchange the bag for the new style (black/gold), I will have to pay the difference ($500) if I want or take the refund.
Now what upsets me is that I really love the black/silver combination and I do not want a refund, I simply want the same bag that meets the standard quality of what Chanel has to offer. Even if I accept the refund I will end up having to look around for the exact same bag and pay extra because Chanel's lack of effort on its quality control.
Do I really have no other choices? Please help and thank you all so much.