Michael Kors Colette Clubhouse

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Ahhh im so sad!! I just received my large Colette in black, from Macy's, and I'm devastated with the condition it was packed and shipped, and the overall condition of the purse! Now, even though it's my first time getting a Michael Kors bag, I've had designer bags shipped to me in the past, and there's always wrapping papers on the handles, the zippers, bubble wraps in the box, a nicely folded dust bag, straps tied up nicely and wrapped inside the purse etc. First off, the box was so damaged when I first received it. Inside the box was a paper, once I removed that paper there was my Michael Kors bag. Yep. No plastic bags, no bubble wraps, NOTHING. Here are some pics.. and check out that wrinkled dust bag too. This is definitely a used bag or a floor model. How is this OK to send to someone? My mind is absolutely blown.

I don't want to be negative at all, but I'm
Posting these here to let you guys know to be aware. I had heard Macy's was terrible with their packaging but I honestly didn't think it was this bad.

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Good grief! Send it back or take it in to Macy's if there is one near you. They are very good about doing returns. I don't know what's wrong with them lately, but here have MANY complaints about their shipping! However, you are right. That is NOT just from shipping. This bag looks to have been used for a week or two and then returned. Unreal!
 
My Colette has a sister! The coach swagger. Which do you guys prefer, Colette or miss swagger?
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I prefer the Collette. It looks to be better structured than the Coach. The Coach is too floppy. The Colette even has prettier hardware and love the outer pocket on it. If they had a black one with silver hardware, I'd have one already. Gorgeous bag!
 

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Good grief! Send it back or take it in to Macy's if there is one near you. They are very good about doing returns. I don't know what's wrong with them lately, but here have MANY complaints about their shipping! However, you are right. That is NOT just from shipping. This bag looks to have been used for a week or two and then returned. Unreal!

I live in Canada, we don't have Macy's here :( .. however I did contact Customer Service, the girl was really really nice and very apologetic. She said she also carries a Michael Kors bag and knows for a fact that isnot how a brand new purse should be wrapped. She said they did have the black one in stock (thank goodness) and will send me a new one right away! Hopefully this one is in excellent condition. It takes about 2 weeks for it to be shipped to Canada, so basically Im waiting close to a month to use this bag!
 
I ordered this bag from Macy's too. It came to me thrown in the box, no tissue wrapper, nothing on the handles or covering the bag. It had scratches and dinge marks all over it when I looked it over. It was awful. I took it back to Macy's and they did not have another to exchange it for so I ended up with out a bag and a great deal went down the drain...

Oh nooo, sorry to hear that! That was my fear too, that they wouldn't have this colour in stock any more as it was almost 50% off the retail price when I ordered it. Thankfully she said they did have it and she made sure its "brand new".. we shall see!
 
I am soooooo sorry !!!! They have gotten really bad lately when they come from stores. When I returned one of my damaged bags one of the ladies told me sales associates just wonder around looking for the bag and grab the first one they see and don't really look at it.When my bags come from the warehouse I usually have no issues.. we will see I have one coming from the warehouse tomorrow. Call customer service they are usually good about trying to find you another if your willing to take a chance. Me I have had no luck but some others have

That is terrible!! The fact that they grab the first bag they see.. yikes! I think all orders made through their website should come from the warehouse. I mean for people like me who live in Canada, we dont have a Macy's store here.. so we already have to wait close to 2 weeks to receive it, and if they screw up and we have to return it, it takes another 2 weeks to get the new one. It's just ridiculous and I know not to ever order from them again lol

Wow. Totally unacceptable. Do better, Macy's.

Hope you're returning soon. (I really do love the black though. Hope you get a good black one in exchange!)


I am sending it back today! I called customer service and the girl was really nice and thank goodness they had a black one in stock, I love the black. Its torture to have this beautiful baby IN MY HANDS, but not being able to use it as I have to return it and wait for the new one :tdown:
 
Ok, I need modeling shots to really make a decision. Of course, you know I'm a little biased towards the Colette. But, both are super cute....[emoji3]

Thank you! I've been playing around with both bags all day to see which one I like better and I think I am leaning towards the swagger. The pebbled leather is just really something else and I am more of a casual dresser so I think it should work with my wardrobe. I will take mod shots tomorrow!

I like the hardware on the Colette, but not the delicateness of the vitelo leather.

My sentiments exactly. The pebbled leather is what drew me to the swagger. Plus it's been years since I've purchased a Coach bag and the quality is out of this world.

I prefer the Collette. It looks to be better structured than the Coach. The Coach is too floppy. The Colette even has prettier hardware and love the outer pocket on it. If they had a black one with silver hardware, I'd have one already. Gorgeous bag!

Yes I agree the outer pocket and also the hidden pocket up top is so functional. The colette is def more structured, and I like that about that..it's very luxurious looking. Black with silver HW would look veryyyy sexy!

I would say the swagger as I am eyeballing one right now. I like the way the thick strap feels when you use it on your shoulder. Love the zipper closure, hardware details and the leather feels indestructible.

Oh my gosh, that color is gorgeous. You need to get it!!
I know what you mean about the strap..it's thick and substantial, and i like how it attaches to the sides of the bag. The leather is to die for! Before purchasing this bag I didn't know how well made it was. It has some weight to it with all the hardware but I can tell it will take a long time before this thing breaks down (if ever).
 
I would say the swagger as I am eyeballing one right now. I like the way the thick strap feels when you use it on your shoulder. Love the zipper closure, hardware details and the leather feels indestructible.

Wow I love the color ... But of course it's my fav so why shouldn't I ... I think I need to go blind from purses I've gone crazy
 
My Colette has a sister! The coach swagger. Which do you guys prefer, Colette or miss swagger?
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Ok, I need modeling shots to really make a decision. Of course, you know I'm a little biased towards the Colette. But, both are super cute....[emoji3]

I would say the swagger as I am eyeballing one right now. I like the way the thick strap feels when you use it on your shoulder. Love the zipper closure, hardware details and the leather feels indestructible.

I just browsed through the entire swagger clubhouse thread. Darn it!!! Now, I want one. The bag is gorgeous. It was hard to see the details in the black bag but the leather just looks scrumptious. I am changing my vote. I say return the Colette and keep the Swagger....:D
 
Ahhh im so sad!! I just received my large Colette in black, from Macy's, and I'm devastated with the condition it was packed and shipped, and the overall condition of the purse! Now, even though it's my first time getting a Michael Kors bag, I've had designer bags shipped to me in the past, and there's always wrapping papers on the handles, the zippers, bubble wraps in the box, a nicely folded dust bag, straps tied up nicely and wrapped inside the purse etc. First off, the box was so damaged when I first received it. Inside the box was a paper, once I removed that paper there was my Michael Kors bag. Yep. No plastic bags, no bubble wraps, NOTHING. Here are some pics.. and check out that wrinkled dust bag too. This is definitely a used bag or a floor model. How is this OK to send to someone? My mind is absolutely blown.

I don't want to be negative at all, but I'm
Posting these here to let you guys know to be aware. I had heard Macy's was terrible with their packaging but I honestly didn't think it was this bad.

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Wow, I'm so sorry they sent you a damaged bag in a flimsy box. I've had similar problems with Macy's. Sometimes they pack my goods very well and other times, they'll jam an expensive purse in a bag and ship it. I would definitely return that Colette and gripe about the poor shipping. Hopefully they'll replace it with a brand new one, packed right.
 
I just browsed through the entire swagger clubhouse thread. Darn it!!! Now, I want one. The bag is gorgeous. It was hard to see the details in the black bag but the leather just looks scrumptious. I am changing my vote. I say return the Colette and keep the Swagger....:D

Isn't it gorgeous!! I would like to see if they are going to come out in more colors, I would want a smaller size in the future..the sides are also so structured. lovely!!

I have the large Colette in Chili and two Swaggers...the patchwork blue and the ginger colorblock. I actually prefer the Swagger, but I'm not about to dump my Colette. It's a beautiful bag. :love:

Oooh I can't wait to see the ginger colorblock, did you receive it yet? Please post pics in the swagger clubhouse!!
 
Isn't it gorgeous!! I would like to see if they are going to come out in more colors, I would want a smaller size in the future..the sides are also so structured. lovely!!



Oooh I can't wait to see the ginger colorblock, did you receive it yet? Please post pics in the swagger clubhouse!!
UPS will deliver my ginger colorblock Swagger on Friday. I'll post a pic as soon as I get it. I get a lot of compliments on my patchwork Swagger. I love it!
 
I bought the Colette from Macy's sale online and mine was wrapped up in a huge box. All stuffed and everything was covered in paper. That's really ridiculous they sent that!! How could someone seriously put that in a box thinking that's acceptable. Wow.

I love the Swagger. I was about to buy the chalk/black color block 37 until I heard it was extremely heavy. I'd have to try it before placing my order online. Maybe the 27 is more practical:
 
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