i routinely visit our local coach outlet store and the employees are amazing. you can tell they are a team and all support each other. they know me when i go in and we even share personal stories. i think that it just depends on which store you visit as to the caliber of employees you run into just like any store.
I agree with this sentiment, it all depends on the people who run the store. My local store has some great ladies who go above and beyond, I always recommend locals to head there if they are looking for a new bag. I also have been in poorly managed stores too, both Coach and non-Coach stores. You can tell when the ones running the place are bad at it.