Coach Returns Policy

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#31
midamimi said:
Yes, they goofed.
But that was the only receipt I was given. I asked the cashier to just search my purchases in their computer but she said they couldn't. (Why did you need to put in my driver's licence number, and personal details if you couldn't find my purchases in your computer?)
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If you paid with a credit card they can search.
 
#32
crazyforcoach09 said:
If you paid with a credit card they can search.
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You got it!

momtok said:
Oops, I missed that minor detail -- that the $88 that should have been returned to your credit card, was returned to you instead in the form of store credit. But either way, that $88 you did get back. It's the *OTHER* eighty-something-dollar payment you made (in the form of two smaller returned items) that was never reimbursed to you.


The 4.29 is a minor goof, that I'm guessing you could probably live with. But unfortunately, it clouds the bigger issue. The bigger issue is that missing "eighty-something" payment ... indeed, half of the cost of the coat ... that was never returned to you.

Yeah, I get it.

If you try to explain it to someone else at Coach, and they don't "see" the bigger problem with what happened, then maybe try explaining it with an example like this ......

"I have a knick-knack for sale. It costs $22. You buy it. You give me a ten-dollar bill, and I charge the other $12 to your credit card. ...... Later, you return the knick-knack, so I credit that $12 back to your credit card. Tell me, do you still want your ten dollar bill back as well?"

..... People don't immediately "see" the bigger problem, because they don't think of those two smaller returned items as a form of payment for the coat. But they are. Just as much as a ten-dollar-bill-piece-of-paper is a form of payment.

Really hoping you can get some sort of satisfaction from this ... even just an admission from Coach that the person who processed the return of your coat, is not good at logic problems. :-/
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Thanks. :urock:

It was extremely frustrating regarding the returns. Asma insisted that I pocketed the return value of the merchandise and said I only had paid $88.5 for the coat. I wanted to just yell at her "Why are you so f***ing stupid!"

poesey said:
I don't understand the problem as you've explained it.
>>>>In my first post, I wrote:
1) The Factory store manager (very rude and talked over me)
2) insisted that I only paid $88.50 (shown on my credit card bill)
3) and insisted that she would only refund
$88.50 as a store credit,
4) refused to refund to my credit card.
5) She said I did not pay $$149.50 + tax.


Did you have a receipt for the two items you returned? (You only referenced a credit card bill.) If not, then obviously your only option was store credit.
>>>In my first post, I wrote:
The receipt showed I returned 2 items, and I made a purchase of $149.50 + 13% tax

My credit card bill showed I paid $88.50 on August 9, 2013. (Should had been charged $84.21 instead)

>>>So, I quoted a receipt and a credit card bill. Why you said I only quoted a credit card bill?


Also, were the return and purchase on the same receipt? If so it should look like this on your receipt: (149.50-32.99-41.99) x 1.13%= $84.21.
>>>>In my first post, I wrote:
The receipt showed I returned 2 items, and I made a purchase of $149.50 + 13% tax


I think part of the problem is that you're applying tax before you apply the merchandise credit.
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I'm guessing that the misunderstanding is yours. It's not their job to make you understand a simple transaction.
>>>>What misunderstanding that I have? Don't know where is this coming from. I was saying that the store refused to refund the payment that I made with the store credit from the returned merchandise. (in my first post.)
 
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#33
All I've got to say is that I understand what happened......and right now I would not be posting in this forum because I would probably be in jail......or my credit card would have been refunded.

I have a temper, a mouth and a brain and I can use all three rather well.....sometimes too well.

In your position right now, I would probably go over her head, perhaps to the area supervisor.
 
#34
When you mentioned which store you went to, it all makes sense now. I had an issue trying to purchase a bag there once. I asked for a bag from the back. SA brought a manager over and asked me to point out the flaws in the one on shelf. I was like, are you kidding me??? I said, thanks....I'll buy it somewhere else.
Yes, you should have been refunded half merch credit and half credit card for the 149. I hope someone is able to help you.
 
#36
CeeBe said:
When you mentioned which store you went to, it all makes sense now. I had an issue trying to purchase a bag there once. I asked for a bag from the back. SA brought a manager over and asked me to point out the flaws in the one on shelf. I was like, are you kidding me??? I said, thanks....I'll buy it somewhere else.
Yes, you should have been refunded half merch credit and half credit card for the 149. I hope someone is able to help you.
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:ps:
 
#41
HI ~~
Sorry to hear about all the hassle with your Coach outlet.
I used to do a return and repurchase in one transaction but now I do them separately.
I think the SAs get confused with what they are doing. It is easier to just do a return and then do a separate purchase.


Just read your last post after I posted this... That is great that another store helped you and you got the correct amount of money back!


Lynne :D
 
#42
I went to an Outlet in NJ yesterday to get a price adjustment since the clearance is an additional 30% (I was just there on Monday...however, 30% off is significant!). The SA told me the Return Policy is changing...maybe as early as next week. They are converting to a 60 day return policy. Purchases made before the change can still be returned whenever.
 
#43
ilikesunshine said:
I went to an Outlet in NJ yesterday to get a price adjustment since the clearance is an additional 30% (I was just there on Monday...however, 30% off is significant!). The SA told me the Return Policy is changing...maybe as early as next week. They are converting to a 60 day return policy. Purchases made before the change can still be returned whenever.
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You were in my neck of the woods ;)
 
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