Send Coach customer service an email and ask for a new turnlock. (I got one a month or two ago for my Lenox when I broke a prong off the turnlock.) It took about a week for mine to arrive. SO much easier than trying to deal with the damage.Need to polish out scratches on the brass turnlock plate. I have a dremel tool. Which tip is for polishing metal? Or, should I just call Coach and get replacements?