I have 3 accounts, like you, one I made and never used. I tried two accounts on the phone and iPad and I finally got on my desktop and had no luck either.....but I didn't think about that other account. At least I didn't miss out on anything I'd been wanting.I just remembered a 3rd account I made several years ago but never used. I can now see everything! But of course 90% of everything is sold out.