It would be nice if you could get quality service from everyone, but that is atypical. Like most businesses, I think the key to quality treatment at Coach is hooking up with the right person. I went to my FP store, found the friendliest SA, and told her I wanted to build a relationship with someone who would call me, help me, etc. She loved the idea and I started making sure that I bought everything through her, gave her codes I found here that even she didn't have, never returned items to her store to avoid dinging her, etc. And, specifically told her I was making that effort. In return, I started getting courtesy discount coupons, advance notice, she calls me and does pre-orders when a PCE is coming up, etc. I have four Boroughs and bought them all on discounts after building up this relationship. When I was calling JAX, and happened to catch a less polite rep, I got off the phone quickly and called back, and I've reached some lovely reps who talked to me on the phone like we were longtime girlfriends. There are bad reps everywhere and it can easily poison your taste for the whole company, which is unfortunate for the ones who are working hard to help people. Everyone deserves to be treated well and buying Coach is a blast when you get to do it with a SA or JAX rep who enjoys it as much as we do.
Seriously though, I work in IT and it's very scary but these companies make big bucks doing this. Age is probably one of the easiest pieces of data for companies to purchase.
