COACH Corp STINKS!

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This is one of the most bizarre stories! Ilia - you are buying from a full priced Coach store, right? And if you are buying so much and not returning - it is so incomprehensible that they would do this. I would think they would just love a customer like you!! Not the other way around! I'm so sorry to hear this - what a slap in the face!

FYI to all, an article on how some financial analysts view Coach:

http://yahoo.smartmoney.com/stockscreen/index.cfm?story=20060419intro&afl=yahoo
Thanks for the article that was interesting !
 
Look at it this way, you are profiting from them! You are infringing their rights as a company to sell their goods! You are paying discounted prices for goods and reselling them for profit on ebay and to your family. How is that legal? If everyone who resells thinks they are doing something legal, they aren't. You're profiting from reselling THEIR items with THEIR name on it. I can understand why you were banned.

See, now I don't really understand that, and I never did. How is reselling a bag infringing on Coach's rights as a company to sell their goods? They already sold their goods, to the person who bought the bag originally. So Coach already got their money. Also, Coach decided to sell the bag for a discount. So Coach already decided whatever amount was an acceptable profit to them for that particular item. They are the ones who determine the price of what they sell. If they wanted more (i.e. whatever the re-seller sold it for) then they should have sold it to the original person at that price. They didn't. So Coach decided what they would accept for that bag, they got that amount, and the transaction is finished at that point.

As for profiting from selling Coach's item, with Coach's name on it..the re-sellers aren't saying that they're employed by Coach, or that they're authorized by Coach to re-sell their items. In fact, I think most of them have to be pretty clear about that in their Ebay auctions or else Ebay will shut them down. (I'm not a resllser so I can't say for sure, but this is the impression that I've gotten.) Once you buy a Coach bag, it belongs to you. So you're still using Coach's name..it isn't like you have to pay royalties to them everytime you wear it, because you're using the Coach name..A lot of people will turn around and re-sell older bags that they've used, because they want whatever new ones have come out. By your argument, they shouldn't be allowed to do that either? Because they will be reselling Coach's item with Coach's name on it?

I'm not really for or against reselling. I don't sell on Ebay and rarely buy anything designer on Ebay because of all the fakes out there, it's too risky. But I just didn't think that particular argument against it made sense.

I would actually love to hear directly from Coach, what their position is on the subject and why they ban resellers. I do think they have the right to sell, or not sell, to whomever they want to so it's absolutely within their rights to ban someone if they want, I've just been wondering what their actual reasoning is behind it.
 
I think it is wrong for a reseller to be able to clear out a Coach outlet of an item and resell at a profit. That decreases the value of customers going to actual Coach outlets and/or stores, which is why I imagine Coach bans resellers.

Additionally, there is the problem of fakes. Not that many people would want to risk their reputation as a seller, but if someone mostly sells authentic bags with some fakes thrown in, I can see how that could damage Coach's reputation if people think the poorly constructed bags are actual Coach products.
 
^Now most of that makes a lot more sense than the other argument, at least to me.

I agree that people shouldn't be able to go into an outlet and completely clear it out. I've heard from the Coach employees on here that one of their red flags is if someone buys more than 3 of the same item. If that's true, then I think there should be an actual buying limit to help curb that problem. Coach shouldn't sell more than three of the same item, to any one person. It isn't fair to other people, to not be able to get the same deal because one or two people came in the very first day of a sale and bought all of a particular item.

And the part about fakes affecting people's opinions of Coach's quality, makes total sense. That, at least, is understandable.

I just hate it when things don't make sense to me, and I don't understand them. It bugs me so I want to keep at it until it does make sense. *L* It's annoying, I know, my boyfriend has told me that MANY times. *L*

I'm finally done in here though I think. That part made sense to me. So thanks. *L*
 
I promised myself I wasn't going to post on this subject, but I am anyway. The original poster of this thread said the ban letter she received from Coach said they value their customers and so she didn't understand why they would ban a customer who purchased so much. I think what Coach is saying is that they want people to come into Coach and buy their products at the price they set, not have to buy off of ebay for way more because resellers are coming in an buying out certain items.
 
There are stores here in MI that only allow you to purchase x number of jeans, Levi's I think, and there were some others. Does anyone else remember seeing those signs....Not sure where. But the SA said it was because people were reselling them to people overseas. Kinda the same deal as Coach in a way.
 
^^I agree. Although she was probably not intending to resell at a higher price Im sure that was probably one of Coachs reasonings, and I cant blame them. I will still purchase from Coach due to the fact I have had the best of customer service and will never have the option to spend thousands a month on their product, I guess Im safe.
 
I know I have had miserable luck this past year. If I could make it to Oprah, that would be so cool! :) Boy do I have stories to tell....

Actually, I just called another store manager right now, he has been asking questions for me. He just told me that he is no longer allowed to talk to me. Funny huh? I asked, "don't you ever press about these policies? Don't you want to know so you can explain them to your customers?" He was like it is not at the "store level. It is all done on a corporate level" oh, well....

I rather think about how I am going to get on Oprah! :)

You can go to the website to submit a show Idea/topic . Or write to her company Harpo Productions.
 
I think many people fail to see the big picture here. Coach is a corporation in the business of selling handbags to individual consumers. They are not a wholesaler. They pay corporate taxes, collect sales tax and they have laws that control how much and in what manner they export their products. Coach has corporate concerns that include trade agreements, taxation, the black market and counterfeit products. Individuals who want to make money selling Coach products are not doing so with corporate's blessing. Once Coach allows individuals to sell their products they lose control over how the product is handled and perceived. The image of Coach is very important and valuable. Individuals who MAKE money selling Coach products are not paying taxes on their profits and they are not collecting sales tax. This makes Uncle Sam very unhappy. The government wants to find out who is making money through eBay and such entities. When I started a business I did so to make money. I had to form a corporation and I have to report my income to the government. Some people here have said that THE LETTER is not "fair". What's not "fair" are people who think they are entitled to fly under the radar and not abide by US laws. My point is not to pick on you ladies who make a bit of money on ebay. My point is we need to look at the big picture here. Some of you think these restrictions are not fair. "Fair" is a word you really need to forget. It's a fairytale concept. Fair doesn't exist. Coach is a successful US corporation that is concerned with making a profit. That is what business is all about. IF you don't like how Coach handles things, vote with your "pocket". Personally, I like Coach. I like the image, the customer service and the products. That's why they get my money.
 
I think many people fail to see the big picture here. Coach is a corporation in the business of selling handbags to individual consumers. They are not a wholesaler. They pay corporate taxes, collect sales tax and they have laws that control how much and in what manner they export their products. Coach has corporate concerns that include trade agreements, taxation, the black market and counterfeit products. Individuals who want to make money selling Coach products are not doing so with corporate's blessing. Once Coach allows individuals to sell their products they lose control over how the product is handled and perceived. The image of Coach is very important and valuable. Individuals who MAKE money selling Coach products are not paying taxes on their profits and they are not collecting sales tax. This makes Uncle Sam very unhappy.


You nailed it 100%. I attempted to make a few of those exact points in the ebay forum and was flamed from two angry members.
 
Individuals who MAKE money selling Coach products are not paying taxes on their profits and they are not collecting sales tax. This makes Uncle Sam very unhappy. The government wants to find out who is making money through eBay and such entities.

Absolutely untrue. I pay taxes on any profits, I report evrything on my tax forms, and I didn't need to be a corporation. You can file a Schedule showing you are an independent contractor, which I am. I don't have to have reseller's license to resell either. The difference is I pay the sales tax to whomever I purchase from. If I had a reseller's, I'd get to avoid the sales tax myself, and then charge it to whoever buys from me and send it on to the state. That does not change the sales tax that gets paid, just who pays it, and I"M the one paying it!
 
Well, to add my 2 cents here... I agree with limiting a customer to 3 of any bag. Even if they say "3 total of x style number bag for the year" with exceptions for bridal party gifts & the like. I watched 2-3 girls go into the Reading Store & CLEAR the shelves of every single bag of a style. I just looked at them - astonished. I couldn't afford to lay out $10000 or so in 1 trip! And figure there are other stores around so they may have been clearing out all the Coach Outlets in the tri-state area.

Second, there isn't alot of profit selling an outlet bag. There's alot of competition. New outlet bags are a dime a dozen. The money is elsewhere.

Third, I pick up bags I like. I don't even pick up bags I know will sell. I pick up the ones I LIKE (see my posts on the outlet thread). I love certain styles of Coach & I feel good buying the styles I like!
 
I apologize to all my lovely Coach board TPF friends

joonam11 has been all over the ebay board stiring up trouble and pissing everyone off (she has at least 6 people over there that were very angry - another high post number member who posts her on Coach a lot too and myself are the two that she was fighting with last night). I just infuriates me when we have these brand new members show up and start causing trouble and pissing everyone off.

As you all know, we love new members, I authenticate stuff all the time and answer tons of pm's and questions about purses, ebay, outlets, etc. I am MORE than happy to help. But it really burns me when some new chick shows up, tells me that my small ebay selling to make a little money while I'm on disability and cannot do my normal job is illegal, accuses me of not paying my taxes, tells me I'm a terrible dishonest Coach hoarder (her words) and generally causes a big mess.

Sorry again to my Coach TPF friends for my outburst

joonam11 - I'm not sorry to you at all. You have less than 100 posts, why don't you keep it that way unless you want to stay, be nice, contribute, and not piss lots of people off. If you can do that, welcome.
 
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