Hello all,
I've spent the past 8 hours or so going over this in my head and discussing it with a couple of lovely chums. Thought I might open it up to find out what other people might do in this situation
I recently bought a pair of CLs on eBay having had them authenticated on here. When they arrived they were a 0.5 size bigger than advertised. Alarm bells started ringing about the sellers attitude so I decided it would be better to relist than send back.
That it seems was a mistake .... They were bought pretty quickly and I sent them the very next day. The buyer didn't pick them up from the Post Office for a week. That was 2 weeks ago. I had emailed in the meantime checking whether everything was ok - no reply.
Then today I get the email from her telling me that she's had them looked at by an SA at a CL store who has told her they are fake. She has forwarded me emails that she has recieved from the SA that state, and I quote "they look fake" and "good luck getting your money back".
Curiously these emails from the SA were dated the day after she picked them up from the post office. Bear in mind that the post office was in Melbourne Australia and the SA is in London UK. And then she's waited nearly 2 weeks to make contact with me?
I posted them for authentication again on here for my peace of mind, and yup - still all good. The reasons the SA has given aren't really reasons to claim that a CL is fake - such as logo stamp looks wrong, they don't look like the pairs she already owns and so on.
I am planning on calling the store in question tomorrow to ask whether the emails are genuine. I have also said to the buyer that I will honour a refund if I can have an email from the store manager saying that they're fake. That wasn't taken very well at all. The buyer told me it's not her job to prove authenticity - it's mine. Um ..... I thought if she was questionning it??
I've sent her pics of some of my own collection and pics from the collection of another ever so fabulous tpfer (THANK YOU again love!) to try and prove that the stamps on soles do in fact vary but she's not having a barr of it.
I have forwarded links to tpf but this buyer is of the belief that everyone on here is a scammer. Oh yes - she has said that.
I have stated that I will happily provide a refund if she can provide absolute unquestionable proof that they are counterfeit and if they are then returned to me in the same condition as when I sent them.
Right, that's my vent. Have I done the right thing? What would you do?
I've spent the past 8 hours or so going over this in my head and discussing it with a couple of lovely chums. Thought I might open it up to find out what other people might do in this situation
I recently bought a pair of CLs on eBay having had them authenticated on here. When they arrived they were a 0.5 size bigger than advertised. Alarm bells started ringing about the sellers attitude so I decided it would be better to relist than send back.
That it seems was a mistake .... They were bought pretty quickly and I sent them the very next day. The buyer didn't pick them up from the Post Office for a week. That was 2 weeks ago. I had emailed in the meantime checking whether everything was ok - no reply.
Then today I get the email from her telling me that she's had them looked at by an SA at a CL store who has told her they are fake. She has forwarded me emails that she has recieved from the SA that state, and I quote "they look fake" and "good luck getting your money back".
Curiously these emails from the SA were dated the day after she picked them up from the post office. Bear in mind that the post office was in Melbourne Australia and the SA is in London UK. And then she's waited nearly 2 weeks to make contact with me?
I posted them for authentication again on here for my peace of mind, and yup - still all good. The reasons the SA has given aren't really reasons to claim that a CL is fake - such as logo stamp looks wrong, they don't look like the pairs she already owns and so on.
I am planning on calling the store in question tomorrow to ask whether the emails are genuine. I have also said to the buyer that I will honour a refund if I can have an email from the store manager saying that they're fake. That wasn't taken very well at all. The buyer told me it's not her job to prove authenticity - it's mine. Um ..... I thought if she was questionning it??
I've sent her pics of some of my own collection and pics from the collection of another ever so fabulous tpfer (THANK YOU again love!) to try and prove that the stamps on soles do in fact vary but she's not having a barr of it.
I have forwarded links to tpf but this buyer is of the belief that everyone on here is a scammer. Oh yes - she has said that.
I have stated that I will happily provide a refund if she can provide absolute unquestionable proof that they are counterfeit and if they are then returned to me in the same condition as when I sent them.
Right, that's my vent. Have I done the right thing? What would you do?