I have never received such horrible customer service from a company! Long story short don't buy any "advanced order items" from www.chickdowntown.com.
I purchase 4 items and 2 only came. When I ordered online it said ETA Oct 5 2008 for the advanced order items. I've waited 3 months for the other 2 items hoping that they would come any day now. I called chick downtown asking where my items are (3 months later) they said they didn't have an ETA. I told them that's fine just please refund my cc the $$$$ they said they would right away.When a credit never came on my CC bill a month later I called and emailed them several times to see what happened and I received no response. It finally came down to me leaving a really NASTY message on there voice mail for me to get a response (out of my character) a girl named Kristin called back (finally) and told me they should have already refunded the $$$$ and if they didn't they would tomorrow (this was 2 weeks ago) just checked my CC statement online and the $$$ is still not there!!!!! I called the CC company to see if there is a pending refund from chick downtown and they said NO. The CC is doing a charge back as we speak.
Please beware of this company. Go to www.CompliantsBoard.com and you will see all the dissatisfied customers. Chick Downtown won't be in business long with customer service like this!
I purchase 4 items and 2 only came. When I ordered online it said ETA Oct 5 2008 for the advanced order items. I've waited 3 months for the other 2 items hoping that they would come any day now. I called chick downtown asking where my items are (3 months later) they said they didn't have an ETA. I told them that's fine just please refund my cc the $$$$ they said they would right away.When a credit never came on my CC bill a month later I called and emailed them several times to see what happened and I received no response. It finally came down to me leaving a really NASTY message on there voice mail for me to get a response (out of my character) a girl named Kristin called back (finally) and told me they should have already refunded the $$$$ and if they didn't they would tomorrow (this was 2 weeks ago) just checked my CC statement online and the $$$ is still not there!!!!! I called the CC company to see if there is a pending refund from chick downtown and they said NO. The CC is doing a charge back as we speak.
Please beware of this company. Go to www.CompliantsBoard.com and you will see all the dissatisfied customers. Chick Downtown won't be in business long with customer service like this!