Chanel’s Rise & STALL: Defects, Difficulties & Deflection (formerly the 19 tote saga thread)

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#766
Tina1010 said:
Wow, good to know. I'm honestly shocked. I've read on tpf here that minor repairs are usually outsourced nearby but to know there is no repair shop in Paris at all is really news to me. I've been told by 3 SA's within the US where they mentioned to me that repairs are sent to Paris, but I didn't ask for further details because I was not actually sending a bag in for repairs. If I ever speak to them again, I'll definitely ask as I'm curious now too what their response would be.

I've also read on tpf that Chanel is terrible when it comes to repairs.. sometimes they refuse all together or the bag comes back in a worse condition. Is this true? This is why when I was purchasing my first classic, I tried my best to find a piece that is would be as perfect as possible to avoid having to do anything with repairs.
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I bypass Chanel all together and just send the bag to the repair shop on my own and have them either bill back Chanel or I just pay for it myself.

Also, keep in mind that while I did buy one of those stupid heart bags, actually my SA just charged me and sent it to me, I don’t buy new Chanel. I’ve got more bags than I’ll ever use and that’s after selling a ton off over the last 4 years.
 
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#767
rainbowneko said:
Found this on tiktok and decide to share the chanel wallet production cost breakdown explained by this talented leather craftsman!!

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Very very educational video. Thanks rainbowneko for the video.
Suddenly feeling so "conned" now
With quality of recent bags going to the pits, the Chanel brand is no longer the weight of gold especially when they did away with 24 K gold plating back in 2008/9!
 
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#770
rainbowneko said:
Found this on tiktok and decide to share the chanel wallet production cost breakdown explained by this talented leather craftsman!!

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Fantastic! And yeah I would have always guessed that marketing, corporate salaries, social media, boutiques, fashion shows, attorneys, and insane profits would make up 90% OR MORE of the price tag on ANYTHING Chanel (or other big brands). Ridiculous. Just goes to show that we are all buying for an emotional reward, zero logic. ZERO LOGIC.
 
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#771
ntntgo said:
I bypass Chanel all together and just send the bag to the repair shop on my own and have them either bill back Chanel or I just pay for it myself.

Also, keep in mind that while I did buy one of those stupid heart bags, actually my SA just charged me and sent it to me, I don’t buy new Chanel. I’ve got more bags than I’ll ever use and that’s after selling a ton off over the last 4 years.
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Would you mind sharing your preference of repair shops? I'd just like to keep the info handy if the time ever comes.
 
#772
ntntgo said:
I was thinking, since Artbag moved to South Florida, I’m considering buying a 22, Lord knows the boutiques here are full of them, and taking one of my 19s that isn’t currently at Chanel’s outsourced repair shops up north and having them take them apart while I film it.

Oh and for everyone that thinks their bags are going to Paris for repair, sorry to disappoint. They get checked in through their repair department in New Jersey then go to a place whom I don’t know if I can name as I’m not sure if they have an NDA or not. Bags that come in to the boutiques before they’re sold and are damaged go directly to their outsourced US repair company without having to be checked in through NJ.

I thought everyone knew this in the US but I’ve seen a lot of people saying that their bag was sent to Paris. Why would anyone think that? Maybe I misunderstood.

I know Chanel has a repair place in the UK and one in China. Not sure where bags in the ME & Africa go but I’m sure they’ve got places there as well. I’m assuming that all of APAC goes to the shop in China. Maybe someone in this thread that’s located in greater AP knows for sure.

@TraceySH, do you want to ship your 19 or 22 to Artbag and I’ll make the arrangements? I’m willing to use one of my 19s but out of the 11 I had, I sold the 3 newest ones. A 22 I’d have to go buy but I’m willing to do it.

Thoughts anyone? Do we want to see the most prestigious Hermes repair shop in the US take apart a Chanel?
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OMG PLEASE DO THIS!!!!!
 
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#775
ntntgo said:
I bypass Chanel all together and just send the bag to the repair shop on my own and have them either bill back Chanel or I just pay for it myself.

Also, keep in mind that while I did buy one of those stupid heart bags, actually my SA just charged me and sent it to me, I don’t buy new Chanel. I’ve got more bags than I’ll ever use and that’s after selling a ton off over the last 4 years.
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Hi Nat @ntntgo ! Not sure if you remember me from way back in the day since I didn’t post a whole lot but I remember you around the time I first joined in 2009! It’s so good to see you around again, I always love reading your helpful posts! I’m trying to PM you regarding the repair shop but TPF isn’t allowing me to PM you for some reason.. If PM doesn’t work on here would you mind if I added you on FB or IG to DM you for your advice? :flowers:
 
#776
ntntgo said:
I was thinking, since Artbag moved to South Florida, I’m considering buying a 22, Lord knows the boutiques here are full of them, and taking one of my 19s that isn’t currently at Chanel’s outsourced repair shops up north and having them take them apart while I film it.


@TraceySH, do you want to ship your 19 or 22 to Artbag and I’ll make the arrangements? I’m willing to use one of my 19s but out of the 11 I had, I sold the 3 newest ones. A 22 I’d have to go buy but I’m willing to do it.

Thoughts anyone? Do we want to see the most prestigious Hermes repair shop in the US take apart a Chanel?
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TraceySH said:
I will send you my beige one that smells like chemicals. I can't use it. It's embarrassing, the smell. Shall we donate it to science?
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Fantastic idea if you ladies are willing to do this! PLEASE do and start a new thread for us so that all the new info stemming from the dissections isn't lost in this fabulous thread! :flowers:
 
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#777
I have been following this thread with awe so far reading through all your interesting contributions and knowledge.

I was wondering, are the majority of people having issues in the US market? Meaning purchased their bags in a US boutique?
 
#778
ant23 said:
I have been following this thread with awe so far reading through all your interesting contributions and knowledge.

I was wondering, are the majority of people having issues in the US market? Meaning purchased their bags in a US boutique?
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All of mine are purchased in the US, I've bought 5 in the last few months alone, no quality issues for me.
 
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#779
ntntgo said:
Are you in the US? Regardless, there is no repair shop in Paris. The bags are assembled in Italy.
If you’re in the US, ask them why they’re not sending it to be checked in for repair in New Jersey then sent to their contracted US repair shop. I’d love to hear their answer.

I’m quite certain there are others on this thread that know exactly where their bags go for repair in the US.

I can tell you that Chanel knows that I’ve known for years where the bags go so they don’t bother trying to sell me on the Paris lie.

Without giving the name, as I still don’t know if they have an NDA, does anyone else want to confirm or dispute my information?

Edited for autocorrect mistake.
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You are correct. If you are in the USA, bag gets sent to New Jersey. That's what my repair specialist told me when I sent in 3 or 4 of my bags. My classic flaps (brand new) already had hardware rusting and that rust would stain my bag and straps. Had to send them in for complete hardware replacement.

I now check the hardware before purchasing any more classic flaps.

I had my shoes repaired (I don't know where shoes get repaired), but they did a horrendous job. There are visible glue stains from the repair on my shoes that cannot be erased. I regret sending my shoes in and should have done the repair myself.
 
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#780
chococatx said:
You are correct. If you are in the USA, bag gets sent to New Jersey. That's what my repair specialist told me when I sent in 3 or 4 of my bags. My classic flaps (brand new) already had hardware rusting and that rust would stain my bag and chain. Had to send them in for complete hardware replacement.

I now check the hardware before purchasing any more classic flaps.

I had my shoes repaired (I don't know where shoes get repaired), but they did a horrendous job. There are visible glue stains from the repair on my shoes that cannot be erased. I regret sending my shoes in and should have done the repair myself.
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Wow I’m so sorry to hear this. Getting items back in even worse condition than when you sent them in is so stressful to deal with. I wonder if your local cobbler would be able to get rid of the stain somehow with a glue remover.

As for your bag repairs may I ask approximately how long it took to get the bags back? And may I ask how much it was to replace the hardware? I find it totally unacceptable that brand new bags would already have rusted hardware and really disappointed that these kinds of bags slip through Chanel QC all the time. I have a stitch on the back of a brand new CF that was undone upon opening all the brand new wrapping in the box which is a pretty minor defect compared to what many others have experienced with the brand.
 
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