Chanel’s Rise & STALL: Defects, Difficulties & Deflection (formerly the 19 tote saga thread)

[PurseCloset]

Yup!! qualified for repair service, the chain doesn't fully close up just annoyed the hell of me and I have to resort to using twillys to loop through the chains and tie a ribbon knot on the end of each side pic for ref

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Looks like we have a case of consistently below expectation of quality issues here. Will bring my 22A caramel to the boutique soon!
On a side note, wonder if anyone here who have purchased this season22 B classic flaps , did u compare the base of the bag with the classic flap of yesteryears.. does it appear sturdy and solid when slightly pressed? The ones I saw on display 22B (not for sale and all sold out only to have me seeing it in the resellers platform quite literally the next day) had a very very "unsolid bottom" like lacking a board! My vintage black classic has this beautiful sound when u knock it with solid board but the former one had just dull thud when u knock it and when slightly pressed, the base bulges out

 

[PurseCloset]

i m glad i found this thread coz i was looking for some answers and research myself and there were no one mentionining this. thought I was being too fussy with the quality but looks like it isnt really!

 

[rainbowneko]

Yeah, i had the same chain gaps too and i thought it was part of the fashion!!! lol

Did they say the will have the gaps looked into? This is hardware issue so I suppose that's why they are sending it to Paris for repair....
22A caramel definitely dont look like 21 P (looks impecable!)
My 22A bag does look really wrinkly and different from the ones in this video 21P

Agree that 21P was more well-made! The shoddy chain will be replaced! For wrinkling leathers, i can't advise u much! If you have wrinkling leather on the sides, best to buy a bag organiser and use leather lotion to slightly smoothen the wrinkle..

 

[ntntgo]

This is new information for me, as I had multiple SA's tell me this year as I've just started purchasing Chanel that the bags are sent for repairs to Paris as part of the 5 year warranty program. Either they don't know the truth themselves or they lied to me. I had to send a bag into LV for repair and at least the mgr there was honest that the bag will be repaired in California.

Are you in the US? Regardless, there is no repair shop in Paris. The bags are assembled in Italy.
If you’re in the US, ask them why they’re not sending it to be checked in for repair in New Jersey then sent to their contracted US repair shop. I’d love to hear their answer.

I’m quite certain there are others on this thread that know exactly where their bags go for repair in the US.

I can tell you that Chanel knows that I’ve known for years where the bags go so they don’t bother trying to sell me on the Paris lie.

Without giving the name, as I still don’t know if they have an NDA, does anyone else want to confirm or dispute my information?

Edited for autocorrect mistake.

 

[rainbowneko]

i m glad i found this thread coz i was looking for some answers and research myself and there were no one mentionining this. thought I was being too fussy with the quality but looks like it isnt really!

trust me you're not fussy... maybe there are other users who are experiencing quality issues they don't want to voice out, while others could be complaining on other platforms.

 

[PurseCloset]

Nope.. they only started to disclose f/s results from 2018 onwards ((

Chanel Publishes Annual Results for First Time in 108 Years (Published 2018)

The French behemoth, known for its perfumes, handbags and double-C logo, reported strong sales growth and rising investment. But that it published at all was a surprise.

www.nytimes.com

Can you guys imagine if there are early 2010s f/s floating around, it will be great to compare the cogs relative to the sale

it will be horrifying to know if COGS of these few years have actually gone down (at the back of inflation and rising cost of production and astronomical sales figures ) compared to numbers of yesteryears .

 

[PurseCloset]

trust me you're not fussy... maybe there are other users who are experiencing quality issues they don't want to voice out, while others could be complaining on other platforms.

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This is horrendous to hear! Looks like it's mostly on the Asian side of Chanel's business

Coz I did a little investigation myself when I asked for 22B classic flaps sold in the USA and UK for their photos plus videos . Both continents showed the bottom base of the bags as alright. However, when I saw the 22C (the unicorn sakura pink) from resellers and saw both units the actual bags themselves from Shanghai and Chengdu, they had the same horrid weak base ! The only purseforum thread that talks about the weak base was way back in 2018 and no mention of it ever since.

 

[PurseCloset]

22A Caramel Chanel 19. Someone tell me if this looks like 21P other than the name of the bag

 

[rainbowneko]

This is horrendous to hear! Looks like it's mostly on the Asian side of Chanel's business

Coz I did a little investigation myself when I asked for 22B classic flaps sold in the USA and UK for their photos plus videos . Both continents showed the bottom base of the bags as alright. However, when I saw the 22C (the unicorn sakura pink) from resellers and saw both units the actual bags themselves from Shanghai and Chengdu, they had the same horrid weak base ! The only purseforum thread that talks about the weak base was way back in 2018 and no mention of it ever since.

Since asia pacific market is the most accounted the most revenue as compared to the america and europe markets....... maybe it is possible to produce subpar products and just sell (which could possibly explain why the inventory turnover high also). Not only leathergoods, anything that has luxury logos eg. even skincare, makeup could drive china female consumers wild, and they worship celebrities like jennie who is the ambassador for chanel

 

[ntntgo]

This is horrendous to hear! Looks like it's mostly on the Asian side of Chanel's business

Coz I did a little investigation myself when I asked for 22B classic flaps sold in the USA and UK for their photos plus videos . Both continents showed the bottom base of the bags as alright. However, when I saw the 22C (the unicorn sakura pink) from resellers and saw both units the actual bags themselves from Shanghai and Chengdu, they had the same horrid weak base ! The only purseforum thread that talks about the weak base was way back in 2018 and no mention of it ever since.

I’m using your post just as a point of reference so, please don’t take this personally.

Chanel uses color codes, not names. These names are being put out there by resellers, FB groups, IG influencers & YT influencers.

Sakura Pink is an Hermes color that people apply to Chanel. It’s not a real thing. And it’s actually called Rose Sakura

Edited for clarification

 

[PurseCloset]

Agree that 21P was more well-made! The shoddy chain will be replaced! For wrinkling leathers, i can't advise u much! If you have wrinkling leather on the sides, best to buy a bag organiser and use leather lotion to slightly smoothen the wrinkle..

Yes thanks. I recently got the zoomoni organizers n mboutique base shaper for my Chanel 19 to prevent further slouching n wrinkles n also had the bag lying down on its back instead of standing up

 

[PurseCloset]

I’m using your post just as a point of reference so, please don’t take this personally.

Chanel uses color codes, not names. These names are being put out there by resellers, FB groups, IG influencers & YT influencers.

Sakura Pink is an Hermes color that people apply to Chanel. It’s not a real thing.

Yes I agree absolutely these are given labels not by the house.

I suppose it's marketing n gimmicky to give some figurative of speech to the bag to make it more appealing by resellers,nYT, influencers , much like some resellers actually name their bags like how reseller "Mygrandfathersthing" does on instagram.

The code is NG123 for this shade of pink 22C. The 22B grey is NJ531

But someone tell me if this code is consistent at all, coz I did some research on this too n found some discrepancies.

 

[Tina1010]

Are you in the US? Regardless, there is no repair shop in Paris. The bags are assembled in Italy.
If you’re in the US, ask them why they’re not sending it to be checked in for repair in New Jersey then sent to their contracted US repair shop. I’d love to hear their answer.

I’m quite certain there are others on this thread that know exactly where their bags go for repair in the US.

I can tell you that Chanel knows that I’ve known for years where the bags go so they don’t bother trying to sell me on the Paris lie.

Without giving the name, as I still don’t know if they have an NDA, does anyone else want to confirm or dispute my information?

Edited for autocorrect mistake.

Wow, good to know. I'm honestly shocked. I've read on tpf here that minor repairs are usually outsourced nearby but to know there is no repair shop in Paris at all is really news to me. I've been told by 3 SA's within the US where they mentioned to me that repairs are sent to Paris, but I didn't ask for further details because I was not actually sending a bag in for repairs. If I ever speak to them again, I'll definitely ask as I'm curious now too what their response would be.

I've also read on tpf that Chanel is terrible when it comes to repairs.. sometimes they refuse all together or the bag sometimes comes back in a worse condition. Is this true? This is why when I was purchasing my first classic, I tried my best to find a piece that is would be as perfect as possible to avoid having to do anything with repairs.

 

[rainbowneko]

Found this on tiktok and decide to share the chanel wallet production cost breakdown explained by this talented leather craftsman!!

 

[PurseCloset]

Since asia pacific market is the most accounted the most revenue as compared to the america and europe markets....... maybe it is possible to produce subpar products and just sell (which could possibly explain why the inventory turnover high also). Not only leathergoods, anything that has luxury logos eg. even skincare, makeup could drive china female consumers wild, and they worship celebrities like jennie who is the ambassador for chanel

Can see the pressure of immense demands is causing on the QC dept. But at this price point really for this quality which has gone south? No wonder the astronomical reported profits. Your investigation on the books, numbers of Chanel will certainly shed some interesting insights.