Chanel’s Rise & STALL: Defects, Difficulties & Deflection (formerly the 19 tote saga thread)
- Thread starter TraceySH
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Turning brown under the quilts all over the bag.
Which is what I did. Of course haha. But I wanted that one so badly! My SA didn’t tell me until after it was returned that Chanel had identified them all as defective. I guess they want to see who will keep them first. It was an odd sort of “wet”.
@TraceySH Dare I say we may have invited PR from chanel working undercover. Just like the quality of 19 or 22 bags, quality of customer service also low.
Ahh when you said you stopped buying lamb classic it seemed like, well. . . you no longer would buy lamb classics lol.
I was saying I'd still buy, unless I found it happened to me again.
Its so true. True customer service is so far and few between. I know some of it is staffing issues, and I never blame my SA's. I know they barely have time to use the restroom or eat a meal. Ever since Chanel started taking appointments and not allowing people in to browse, its been very different. They are so backed up with appointments that they have no time to do anything else.
Oh I kept buying Chanel just not lamb classics. That was my last.
Ok so one thing that comes to mind when I read both of these comments is the Marc Jacobs Collection handbags back when it was considered a "Premier" designer here on TPF.... like 2006-2010ish. There was also his lower contemporary Marc by Marc Jacobs line that I am not referring to here. He was producing his MJ Collection while the creative director at LV (hence the similarities in some designs like the LV Alma vs. MJ Elise.. and the MJ Venetia has an LV twin that I can't recall). It wasn't until like 2013 that he left LV to focus on his own line, which ironically hasn't been as successful as his earlier Collection bags (IMO). Since then quality and design have gone downhill. I'd have to argue that the quality of his MJ Collection bags with the iconic pushlock pocket closures, 100% calfskin, and interior suede lining were made with waaaaay better quality than the 22 and 19 tote (disclaimer: I have not examined either IRL). I also don't recall frequent QC issues on MJ Collection bags the way we've seen throughout the Chanel forum. No, I do not consider the MJ Collection bags to be "luxe" but I think this is a pretty good example of higher quality contemporary brands vs. the current quality of some Chanel bags, yet at the same time these MJ classics have not retained their RV.
Those are the worst kind of SA’s. The ones who dismiss noticeable damage from being handled too much. They have retail osmosis.
To be fair, there are people who are sooo intense with their purchases that feel like a extra thread that wasn’t cut short enough that’s slightly peeking out is a problem. In some of these threads I wonder how someone is really asking if there is a defect on their bag when there clearly isn’t.
I do understand that when spending these prices you have to get what you love, and I fall on the extreme on being particular but there are also many that blow me out of the water in that category, lol. Sometimes someone going through 6 bags doesn’t necessarily equate to quality issues as much as they’re on the hunt for a specific looking sheen on the leather, etc. Classic flaps are generally made incredibly well, but can look very different from bag to bag, especially with the caviar leather, puffiness of quilting, etc.
Are you saying we’ve been infiltrated?
This is a very different comparison than people referencing fast fashion and a few hundred dollar bags, so I appreciate this post. MJ seems so irrelevant these days so forgive me that I don’t have dates or collection names correct.
When MJ bags were huge in the 2000’s those bags were made very well. But when you compare those bags to his toned down collection (ie, lower line of less expensive bags. I have no idea what the correct names are) there was a huge difference in materials and quality and it was obvious to me. I had a friend who still loves MJ and I wasn’t sure what was so appealing for her, so a few years ago I’d check out his stuff and I can confirm it was not the quality of the bags that so many coveted in the 2000’s era.
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There is no perfect I agree. And any of us who have worked in retail know its not easy working with customers, let alone customers who are looking for what they expect from a bag that costs $8200 plus tax. It would be interesting to see if other people saw the same things. I see that comment alot "your bag should be perfect". I think that comes from newer customers....
I do think it would be good to know what some of these brands including Chanel do consider a defect.