Chanel sold me a dented bag

#19
jvbaby said:
yes, sold out every location.
But every store gets different shipment time so hopefully..by the end of this week!
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They usually get shipment on Friday afternoons. I had to chase down my classic so got all this info...I would call all stores around 5-ish. Good luck. I could call my SA tomorrow and see if I could reserve it for you.
 
#20
Rami00 said:
They usually get shipment on Friday afternoons. I had to chase down my classic so got all this info...I would call all stores around 5-ish. Good luck. I could call my SA tomorrow and see if I could reserve it for you.
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lmao, aw that is so sweet of you!
Im planning to get the SA who I purchased off of to put one aside for me. she's so nice.
Who is your SA at bloor?
 
#22
jvbaby said:
I called the boutique this morning, and the SA who sold it to me is off today so Im going to call her again tomorrow.
I asked the person on the phone about being able to exchange the bag once more Classic jumbo caviar black with ghw comes in (because I bought the last one and they're all sold out at other locations) and she said she doesnt think my SA would mind putting aside a new one for me once they come in, which should be about end of the week. Im going to call her back tomorrow to confirm though but i do feel better hearing that.

I also asked if i would have the pay the difference IF by any chance the price increases before I do my exchange and she said no, it would be a straight exchange.
However the store credit/ exchange policy in Toronto is 14 days so any thing past that, they can't do anything for me.

Maybe try talking to a different SA , i don't know Sak's policy ( we don't have any Saks yet) but since you are doing an exchange, it should be okay if the bags come in within the time frame of your policy.
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My return policy was only 30 days so I couldn't hang on to it till another bag came in to exchange. It's already been 2 months so it wouldn't have been a good idea for me to keep it that long. There were no talks of price increase at that time either. I hope you get your exchange done within the time frame. I'll also try to speak with the manager and see if he says something different. Good luck!!
 
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