I didn’t register my bag with Chanel & Moi. When I bought it my SA didn’t mention that. I did ask my SA about 5 years warranty, but she said Chanel always change their policy, so she wasn’t sure.Did you register that bag with Chanel & Moi? I’d go read the five year warranty and see if it’s covered. Assuming (I didn’t read the other posts) you bought it from the boutique.