Chanel - London

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#1,821
Hello,

Does anyone SA contact for Chanel Accessories they can share with me from Harrods or Selfridge please? I want to built relationship and my old SA from Harrods just doesn't reply. Thank you in advance.
 
#1,822
Hi, does anyone know how much the Chanel Vanity case with chain cost and if they still sell the black one in stores? Would love to know the price and availability for both the one with without a top handle and the one with top handle


Screen Shot 2566-04-25 at 16.37.45.pngScreen Shot 2566-04-25 at 16.38.48.png
 
#1,826
I wasn't sure where to share this but this is as good a place as any. I have been buying Chanel for about 15-20 years and my first purchase was from New Bond Street even though I am based in Manchester. We all know how difficult it is to source items even with SAs helping. I have a few in Manchester and various others here and there but tbh if I really wanted a piece I would track it down myself if my SA was too busy and buy direct from the London boutiques.

Anyway I called NBS on Tuesday and I was put through to a main switchboard. I was informed that there is now no direct contact to boutiques by telephone (now making it even harder to buy items; as if it was difficult enough already!). It means that unless you have a contact at a particular boutique I think it's going to be even harder to place a mail order. Hope this is useful information. It was news to me!

It's a good job I am no longer buying anything else and on ban island!
 
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#1,827
no5 said:
I wasn't sure where to share this but this is as good a place as any. I have been buying Chanel for about 15-20 years and my first purchase was from New Bond Street even though I am based in Manchester. We all know how difficult it is to source items even with SAs helping. I have a few in Manchester and various others here and there but tbh if I really wanted a piece I would track it down myself if my SA was too busy and buy direct from the London boutiques.

Anyway I called NBS on Tuesday and I was put through to a main switchboard. I was informed that there is now no direct contact to boutiques by telephone (now making it even harder to buy items; as if it was difficult enough already!). It means that unless you have a contact at a particular boutique I think it's going to be even harder to place a mail order. Hope this is useful information. It was news to me!

It's a good job I am no longer buying anything else and on ban island!
Click to expand...
It’s the same in the US too - there’s no point calling the boutique telephone numbers because they take you directly to Chanel customer service instead…
 
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#1,828
no5 said:
I wasn't sure where to share this but this is as good a place as any. I have been buying Chanel for about 15-20 years and my first purchase was from New Bond Street even though I am based in Manchester. We all know how difficult it is to source items even with SAs helping. I have a few in Manchester and various others here and there but tbh if I really wanted a piece I would track it down myself if my SA was too busy and buy direct from the London boutiques.

Anyway I called NBS on Tuesday and I was put through to a main switchboard. I was informed that there is now no direct contact to boutiques by telephone (now making it even harder to buy items; as if it was difficult enough already!). It means that unless you have a contact at a particular boutique I think it's going to be even harder to place a mail order. Hope this is useful information. It was news to me!

It's a good job I am no longer buying anything else and on ban island!
Click to expand...
I tried emailing the Chanel shoes department at harrods and they rerouted me to contact the main Chanel line. I hate this. Its almost impossible to connect with a store in the US. Now it’s the same in the UK
 
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#1,829
fashionelite said:
I tried emailing the Chanel shoes department at harrods and they rerouted me to contact the main Chanel line. I hate this. Its almost impossible to connect with a store in the US. Now it’s the same in the UK
Click to expand...
I swear it’s like how can we make as difficult as is possible for our loyal clients to get nothing! It’s infruiating! This coupled with the fact there’s always an issue or quality problem with whatever you buy which is rebutted rather than apologised and resolved means I’m done. Chanel probably has the worst customer service ever if I’m honest. I know however this constant cycle of over inflated prices and declining quality will never end in the face of ever increasing demand.
 
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#1,830
no5 said:
I swear it’s like how can we make as difficult as is possible for our loyal clients to get nothing! It’s infruiating! This coupled with the fact there’s always an issue or quality problem with whatever you buy which is rebutted rather than apologised and resolved means I’m done. Chanel probably has the worst customer service ever if I’m honest. I know however this constant cycle of over inflated prices and declining quality will never end in the face of ever increasing demand.
Click to expand...
Right after I posted this I got an email response from Chanel at harrods! I sent them an email 2 weeks ago and didn’t hear back. Then I sent a follow up this morning and I received an automated email asking me to contact them at
https://services.chanel.com/en_GB/contact.
I didn’t bother. But a few hours later someone from Chanel at harrods responded to let me know the item is available. I think since I’m ordering shoes it was easier to connect with the store?
 
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