I have the same issue as culgal. I do have a problem with the chain straps when I wear tank tops or sleeveless tops. Maybe because I really thin so my shoulders ain't very well padded so my cabas straps do eat into my flesh causing redness and sometimes bruises. I don't carry much in my bags, only my wallet, card holder, cell phone. a pack of tissues & lipstick and compact powder. My SA was really shocked to see that I have this problem with my cabas.