Ive dealt with Julia before and she has been a pleasure, although you are right she tends not to respond as quickly as we would like but she is also a very busy person. Ive consigned with her multiple of times and i have to say i have never had anyone sell my items as fast as she does. I also know that most sellers on Instagram dont offer any kind of refund so the no refund policy is understandable on her part because once she sells the item she pays the seller right away, so if she refunds you then she loses out on her own money. I agree with you that as a customer we should be able to recieve top quality professional services because we are spending thousands of $$$ but i do know that i have experienced this with other sellers on instagram as well and "not just only her," what i hate the most is when you send a message to a seller and they have read your response and choose not to reply right away. Its annoying yes, so i get it. But it doesnt give you a good enough reason to bash her on TPF like that. As long as she provided you honest and truthful services then she has done her job right. Plus with the other situation without you paying a deposit on the item to "hold" the item your invoice means nothing. She had the right to sell it to anyone else because the way it goes is "first come, first serve basis." She sells local as well so anyone could have just walked in and paid it outright before you had the chance to pay for your invoice.
