Hi everyone, just need some opinions or ideas. See, I've used Cocoapproved when buying some of my Chanels. Recently, I fancied two bags from them. One I paid, straightaway and then the other one I asked to pay in installments. My bf, offered to pay a part of the installment thru his credit card as my xmas/bday gift. I asked Cocoapproved if I can pay via card, she said yes but its with fees and I said okay. My bf paid with his card (Cocoapproved sent a payment link using Wise) and I sent the final installment thru BT. Cocoapproved then messaged me saying that I forgot to pay the fees. In my head, I assumed that Wise took some money from Cocoapproved as fees for our payment link. I asked her if Wise took some of our payment (not Cocoapproved but Wise). I was worried that Wise took the fees from her instead of me paying for it. So I asked for clarification and a screenshot, if Wise did took the money out. Tbf, I was confused of what was happening as Cocoapproved suddenly went defensive and making it seem I was causing issue when I was just asking. She then proceeded to refund the money saying its "BT only for installments" which was confusing me even more cause she said okay at first and then she backtracked. Also, I NEVER ASKED FOR REFUND. I asked how much do I owe her, yet she keeps sending the 2.5% fees rather than giving the exact amount (mind you at this state, I was thinking its best the amount comes from her so that there is no confusion). Then I asked her, 'as customers are we not allowed to raise questions etc' and she said yes - which is kind of concerning especially for a business like Cocoapproved. She was saying it is not normal to ask for bank statement as proof of fees (which I would understand had she communicated better rather than thinking of it as me making an issue). My main concern was that Wise took some of our payment to her to cover the fees. That was it. I intended to pay the incurred fees from Wise, if only she hadn't reacted rudely. I am so confused here. My bf is just waiting for his money back then I'll be sending the last installment thru BT and just cut ties with them (unfollow and all).