**Buying from Fashionphile** shopping experiences/questions

[thay]

They definitely should've contacted you that they received an empty box! That said, their Claims department seems to be very efficient. They'll go after UPS and get paid for your lost item, even if it was "lost" in their receiving area.

And yes, Yoogis has never lost an item of mine and UPS has never lost a box I've sent to Yoogis.

I emailed FF again last night to ask if the investigation was started back on May 9th when my packaged was delivered and signed for by them. She replied back that it wasn't because claims wasn't made aware the box was empty until yesterday, May 18th (I called yesterday to ask about processing and payment) that is when claims was made aware of the supposed issue. She said they couldn't share photos or any information with me and that I would be provided an update on May 30th. I have sold countless items to FF since 2014 at least $75k and have never had an issue, this package was for a Gucci mini bag $500 pay out. Based on my longevity, history (of selling and also a few purchases) with never any issue doesn't seem to count for anything - not to mention I sent another package on the same day that arrived with no issues to a different recipient. It just feels crazy that the receiver (FF) is the one that conducts the investigation (without including the sender) and then has sole discretion on determining the outcome. I'm truly so shocked and saddened by this - the box arrived "empty" and no one said anything for 10 days, until I reached out to them. just wow

 

[ccbaggirl89]

Oh gosh y'all. I submitted a Chanel m/l classic flap the same time as my LV. It's from 2018 and like new. Quote: 3000. Yoogis was 6000 buyout and 6800 consigned. Seriously Fashionphile?!

 

[Georgee Girl LV]

I submitted 2 LV items recently and both were turned down. One was a retired piece from 2015. They didn't have any on their site. So I wonder if they are turning down all LV at the present ?
[/i QUOTE]
I received a quote last week on a 2015 LV handbag I am thinking about unloading to fund a new bag. I have until June 6 to decide. Probably depends on the demand on the particular item.

 

[Purse Chakra]

I've only been shopping the designer handbags and the resale market since 2019, but in that time, I've found Yoogi's, as a smaller, family-owned company, to be really consistent and easy to work with. Over the years, I probably bought more from Fashionphile (they have volume and selection) and sold more to Fashionphile -- FP more then than not could offer more, but sometimes it was Yoogi's that came in with a much better offer.

In the earlier stages of the pandemic, I remember Fashionphile advertising that it was offering top dollar. I assume that was because they weren't getting as much inventory in.

In any case, I am truly stunned at the 180-degree turn their offers have taken in the past couple of months. It's almost like their CFO looked at the inventory and crunched the numbers and put out an edict to substantially lower offers and slash inventory. I went from nothing ever being turned down in the past couple of years to getting quite a few declines in recent weeks, with the stated rationale being that they have too many of that style. And the offers themselves have been so low as to be eye-popping.

I'm sure they'll change course again at some point, but I would be very curious as to what the current strategy is, and why. Did they grow too fast after the Neiman Marcus partnership? Is it due to modeling focused on the effect of inflation?

In terms of returns and purchases, knock on wood, I have never had any problems. But now I am worried for possible future snafus, given the horror stories here.

 

[ccbaggirl89]

I've only been shopping the designer handbags and the resale market since 2019, but in that time, I've found Yoogi's, as a smaller, family-owned company, to be really consistent and easy to work with. Over the years, I probably bought more from Fashionphile (they have volume and selection) and sold more to Fashionphile -- FP more then than not could offer more, but sometimes it was Yoogi's that came in with a much better offer.

In the earlier stages of the pandemic, I remember Fashionphile advertising that it was offering top dollar. I assume that was because they weren't getting as much inventory in.

In any case, I am truly stunned at the 180-degree turn their offers have taken in the past couple of months. It's almost like their CFO looked at the inventory and crunched the numbers and put out an edict to substantially lower offers and slash inventory. I went from nothing ever being turned down in the past couple of years to getting quite a few declines in recent weeks, with the stated rationale being that they have too many of that style. And the offers themselves have been so low as to be eye-popping.

I'm sure they'll change course again at some point, but I would be very curious as to what the current strategy is, and why. Did they grow too fast after the Neiman Marcus partnership? Is it due to modeling focused on the effect of inflation?

In terms of returns and purchases, knock on wood, I have never had any problems. But now I am worried for possible future snafus, given the horror stories here.

My take is that their buyback program sucked a lot of funds from them in recent months/years. When times are hard people tend to panic-sell and I would guess they had to take back in (and then pay out) items that were part of buyback and owed. They might decline a Neverfull, for example, because they know at any time that X Neverfulls could be sold back and need to be absorbed; I think that factors into the quotes and declines. I anticipate an end to the FP buyback program, or some major change to it, since that is likely a money bleed for them. We'll see. As you said - huge changes have occurred in their purchasing strategy. Likely many things are happening behind the scenes, but the program is one I'd blame for lack of solid quotes.

 

[Purse Chakra]

My take is that their buyback program sucked a lot of funds from them in recent months/years. When times are hard people tend to panic-sell and I would guess they had to take back in (and then pay out) items that were part of buyback and owed. They might decline a Neverfull, for example, because they know at any time that X Neverfulls could be sold back and need to be absorbed; I think that factors into the quotes and declines. I anticipate an end to the FP buyback program, or some major change to it, since that is likely a money bleed for them. We'll see. As you said - huge changes have occurred in their purchasing strategy. Likely many things are happening behind the scenes, but the program is one I'd blame for lack of solid quotes.

That is a really great point! I didn’t factor in the buyback program…

 

[caannie]

My take is that their buyback program sucked a lot of funds from them in recent months/years. When times are hard people tend to panic-sell and I would guess they had to take back in (and then pay out) items that were part of buyback and owed. They might decline a Neverfull, for example, because they know at any time that X Neverfulls could be sold back and need to be absorbed; I think that factors into the quotes and declines. I anticipate an end to the FP buyback program, or some major change to it, since that is likely a money bleed for them. We'll see. As you said - huge changes have occurred in their purchasing strategy. Likely many things are happening behind the scenes, but the program is one I'd blame for lack of solid quotes.

I agree. Also their quotes are so low right now that the buyback quotes seem really good. If I tried to sell a wallet to them directly right now they might offer me $300 but the buy back on the same wallet purchased from them might be $470.

 

[tldlus]

I submitted 2 LV items recently and both were turned down. One was a retired piece from 2015. They didn't have any on their site. So I wonder if they are turning down all LV at the present ?

I am wondering the same thing. I submitted a like new condition Croisette in Azure got rejected saying they have too many in stock but on their website there's only one! I don't understand.

 

[tldlus]

I'm on hold with FF right now. Let me first say, I have sold to FF for years (also purchased occasionally). I've never had any issues. Recently I submitted a few items for quotes, all were unbelievable low for example an Hermes clic H purchased a month ago was quoted at $100. I did have a Gucci mini marmont that I sent (the quote was low but the bag was just not my style so I sent it) wrapped super securely using FF label - I dropped at UPS personally on May 6th (Friday). The item was received Monday, May 9th in New Jersey (I got the email from FF stating we have your item) - then nothing - no scan in or processing as had been the process every other time. I emailed last week and was told oh it's being processed. So now today, May 18th I called and spoke to someone who said oh we did receive the box but it was empty just packaging material but no box/bag (my stomach dropped - I'm floored). He said oh well we record everything and the box only had the packaging materials but no bag - I was speechless (if I hadn't called I wouldn't even know that much) he then said oh well we are investigating but we ensure for the full value of the quote. You will need to speak to claims - transferred went to voicemail saying they would call back and to allow 2 business days. Thank God it's not a significant amount but it was a brand new bag with all the packaging and box - I just feel really sick - and just want this resolved. The box was taped completely sealed all over the entire box - it would be impossible to open and reseal undetected. I'm going to ask them for photos. They are now saying they will begin an investigation but if they received a supposedly "empty" box on May 9th why wouldn't the investigation have begun then?

Sorry for your experience. That's too much regardless how much the bag worth. Hopefully it will be resolved smoothly.

 

[Mousy]

Just FYI, I submitted a brand new LV item 2 days ago (Odeon PM tote) and got back this reply today -- "We're sorry but we can't accept this Louis Vuitton." No other comment or explanation was given. Definitely seems like FP is not *the* go-to place to sell anymore.

Is it just me or does FP list fewer handbags now (and more watches, scarves and H cups)? I used to go for hours w/o looking at the newest listings, and then have to scroll for 12 to 15 pages that evening. Now, I scroll closer to 8 pages.

I think if FP reeeeeallly wants their inventory to move, maybe they should stop charging double retail prices — I’m sure items would move quickly.

 

[caannie]

I see that this thread has been moved from the eBay Forum where it's been for many years to the General Shopping Forum, which is fine. But I noticed the title of the thread has changed to Buying From Fashionphile when really it was about general experiences with Fashionphile including selling to them. This could end up being confusing to people who've never read it before, especially being 360 pages long.

 

[thay]

Sorry for your experience. That's too much regardless how much the bag worth. Hopefully it will be resolved smoothly.

Thank you so much for your kind words. I've tried to put it out of my mind and to hope in the end FF issues my payment. I guess over the years I've been lucky selling to FF. Imagine selling something via ebay, the person receives the item, waits 10 days then says "oh the box was empty when it arrived" - then if that wasn't stressful enough the recipient conducts the investigation, (sharing no information not even pictures of the package as it arrived) and then decides whether they will send payment. I never considered the selling model to FF in those terms - I have sold Chanel, Hermes, Dior, Fendi & LV to them never an issue in all these years. No choice other than continuing to wait and hope FF sends my payment. Someone mentioned earlier, the missing items always seem to occur when FF is the buyer never when they are the seller (so only when they are receiving not shipping - so strange) Thank you again.

 

[caannie]

Is it just me or does FP list fewer handbags now (and more watches, scarves and H cups)? I used to go for hours w/o looking at the newest listings, and then have to scroll for 12 to 15 pages that evening. Now, I scroll closer to 8 pages.

I think if FP reeeeeallly wants their inventory to move, maybe they should stop charging double retail prices — I’m sure items would move quickly.

They really are listing things slowly. This morning there are only about 2 or 3 new pages. I sold them an item for $400 and they have it listed for $895 today. Quite a markup.

 

[onlyk]

They really are listing things slowly. This morning there are only about 2 or 3 new pages. I sold them an item for $400 and they have it listed for $895 today. Quite a markup.

You really have keen eyes!

 

[ItsPurseonal]

Does anyone know if FP uses a markdown schedule (e.g. takes 60 days to mark down 5%, another 30 days to mark down 10%, etc.)? I'm wondering if there's a way I can predict when an item I'm interested in might get marked down. Thanks!