I sold two airline amenity kits on eBay this week to a buyer. One priced $6 and the other $9, so just $15, with free shipping. I sent them out right away as I usually do and buyer messaged me today she received them today. And as the title says, she says there was bleach in the package!
At first, I thought one of the toiletries broke and caused the spillage to get the pouches wet. So I apologized and asked her to return for full refund. And if she would rather keep them as is, I can give her $5 partial refund.
Then I get the second message, telling me that there was actual liquid bleach inside the poly mailer I shipped. From the way she put it, she believed I put it there, as a way to disinfect. Sigh... Most of my items are new and unused, hence do not need "cleaning." I never disinfected anything I ever sold and in fact, I do not own any bleach product in the house. Oh wait. I guess I have Clorox toilet wand disks.
She said from how the bag was sealed, only way it could have been there was that it was placed when I packed it.
I used bubble sheet to wrap the items when they don't need to be bubble sheets, just because I wanted to make sure all goes safely. Why in the world would I try to ruin it with bleach?
Anyhoo, she says the trouble of return is not worth it and wants only partial refund of $10.
At first, I thought one of the toiletries broke and caused the spillage to get the pouches wet. So I apologized and asked her to return for full refund. And if she would rather keep them as is, I can give her $5 partial refund.
Then I get the second message, telling me that there was actual liquid bleach inside the poly mailer I shipped. From the way she put it, she believed I put it there, as a way to disinfect. Sigh... Most of my items are new and unused, hence do not need "cleaning." I never disinfected anything I ever sold and in fact, I do not own any bleach product in the house. Oh wait. I guess I have Clorox toilet wand disks.
She said from how the bag was sealed, only way it could have been there was that it was placed when I packed it.
I used bubble sheet to wrap the items when they don't need to be bubble sheets, just because I wanted to make sure all goes safely. Why in the world would I try to ruin it with bleach?Anyhoo, she says the trouble of return is not worth it and wants only partial refund of $10.
