Boycotting Coach
- Thread starter B. Jara
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wickedassin said:
I already PM'd you, but I want this on the board as well. You are TOO sweet! What a generous offer.
But, like I mentioned, it was more the principle of it all...reward certain good customers and not others...or reward previous customers that haven't been purchased there in a while, letting other good customers out of the loop.
I don't like their tactics. :evil:
i no longer shop at coach either, for a number of reasons. first, i hate having the matching accessories pushed on me, and coach SAs ALWAYS do that - they get credit for multiple item sales. as i've said on here before, one coach SA actually asked me to buy something immediately instead of thinking about it so that she could have a multi-item sale. i have not given them a dime since. second, the return i had with them a couple years ago was a complete hassle. third, they're getting too big for their britches - i don't want to, and will not, pay $700 for a coach bag. that's not what coach is, and whoever in their marketing department is setting their prices needs to remember that.
and you definately should get an invite, particularly since it's apparent that either corporate or the store has in-your-face lied at LEAST once.
and you definately should get an invite, particularly since it's apparent that either corporate or the store has in-your-face lied at LEAST once.
Bjara said:I already PM'd you, but I want this on the board as well. You are TOO sweet! What a generous offer.
But, like I mentioned, it was more the principle of it all...reward certain good customers and not others...or reward previous customers that haven't been purchased there in a while, letting other good customers out of the loop.
I don't like their tactics. :evil:
Oh--that's so nice! You didn't have to tell the board too! I totally understand your frustration and the principle. I've done that too!
I just figured why not get around their stupid system--get a coupon from someone who doesn't want it, lol.
amanda said:
Amanda, has anyone ever told you that you're awesome?
It's funny...the store manager took my name and address so she could "check out the computer to see if I was put in there wrong"...I'm wondering if she added me to the oh so important Coach preferred list.
:suspiciouBjara said:Amanda, has anyone ever told you that you're awesome?
It's funny...the store manager took my name and address so she could "check out the computer to see if I was put in there wrong"...I'm wondering if she added me to the oh so important Coach preferred list.
no one yet today *bats eyelashes*
We can all have bad experiences everywhere sorry this happened to you.
I must say the S/A's at Coach have been good to me. I have never been refused a return with or without a receipt when their item is new with the tag.
I was told by them that items at the outlets cannot be shipped but can be held for pickup. I cannot understand why items in the warehouse can't be sent at the outlet price "if" they are on the outlet floor. That usually happens 2 weeks after their new stock is placed in their stores.
The coupon. I didn't get one when they first started sending them but when I walked in the store the s/a came up to me said hello and asked if I needed one.
During my 20+ years of handbag purchases along with 2 teens. Coach sure has seen us enough for repairs/returns/exchanges.
Its sad that everyone can't have wonderful experiences everyday!
I must say the S/A's at Coach have been good to me. I have never been refused a return with or without a receipt when their item is new with the tag.
I was told by them that items at the outlets cannot be shipped but can be held for pickup. I cannot understand why items in the warehouse can't be sent at the outlet price "if" they are on the outlet floor. That usually happens 2 weeks after their new stock is placed in their stores.
The coupon. I didn't get one when they first started sending them but when I walked in the store the s/a came up to me said hello and asked if I needed one.
During my 20+ years of handbag purchases along with 2 teens. Coach sure has seen us enough for repairs/returns/exchanges.
Its sad that everyone can't have wonderful experiences everyday!
serendipity3kb said:
Man. Thats cool. Unfortunately where I live there's no Coach store, no anything store! There's a Coach store nearby where I'm attending school, but I don't get out that way much :[ So I always have to order online and I hate that (all the tricks people are playing these days), I want to hold it in my hands before I buy it [tear]!
Bjara said:I'm a little more than miffed. I have shopped at the same Coach store for years, and have a good size collection. I am doing this more on priniciple....
I didn't get, and never have gotten, one of the "special" sales invitations.
I called corporate, they said they have nothing to do with it, the actual stores do.
So I called the store. I was told that it had everything to do with corporate, as that is where the lists are generated and invites are sent from.
Called corporate back. This time I was told that it has to do with their marketing dept. Sometimes customers that haven't shopped in a while will get one, sometimes customers that are frequent buyers get one. They told me that I shouldn't feel singled out, because only a select group of people get them. WTF? What kind of a reward is that for those of us that have spent thousands there? I get the monthly catalogs, so I know I am in their system.
I'm pretty sure I won't be spending any more money on their products.
ush:
I am peeved too, Bjara. Here I am thinking I am a good loyal customer and I haven't received any coupons not even a stinking catalog by mail. I get their emails but it just about new collections no special coupons. I am miffed giving the fact I have been buying Coach products since 1993.
I think it would be a great incentive if they give all their clients (past and current) coupons. Often times, it triggers me to buy stuff. I hate buying stuff at regular price.
Yeah, I just called a local Coach store and they told me the same thing that it was a corporate thing. She says she is going to have the manager look into the matter and get back to me. We'll see...
baglady said:
They should give it to you as long as you are in their computer. It starts on the 22nd. They used to be called friends and family coupons. They are also good on internet purchases according to the coupon.
Unfortunately this is the way a lot of businesses treat their regular customers. My father just bought out our cell phone and satellite contracts because they weren't willing to give us any kind of deal on upgraded equipment. Cingular never asked why we changed providers, and Dish Network begged us to come back, but they still weren't going to do much. Now we've gotten two FREE Razr phones from T Mobile, and Direct TV is providing free equipment with a promised upgrade at a deep discount. Dish Network sure doesn't do that! BTW, Cingular changed our contract without telling us. Instead of being able to upgrade every 12 months, they made it 21 months. Not a word was said.
Considering that it costs hundreds of dollars to woo in a new customer, it's sad that they don't do much for the regulars that have been there for ages.
Now to bring this back to Coach, I've been boycotting them for years because I'm disgusted with the way they shut down all their U.S. manufacturing to shift it to China, and then they kept the prices high. In fact, they got HIGHER. There's no reason at all for that Daphne bag to cost that much.
Considering that it costs hundreds of dollars to woo in a new customer, it's sad that they don't do much for the regulars that have been there for ages.
Now to bring this back to Coach, I've been boycotting them for years because I'm disgusted with the way they shut down all their U.S. manufacturing to shift it to China, and then they kept the prices high. In fact, they got HIGHER. There's no reason at all for that Daphne bag to cost that much.
I haven't bought anything at the Coach store itself, just the outlets. I can't justify the price as I will see it a month later for at least half the price of what it is currently.
I didn't get any catalogs when I signed up to get sent one. I just go to the store and grab one whenever I'm there.
I didn't get any catalogs when I signed up to get sent one. I just go to the store and grab one whenever I'm there.
Ammietwist said:
my family and i had a similar experience with cingular, and after being with them for over a decade (starting back in the day when they were BellSouth Wireless and cell phones were car phones), we switched to Sprint. Cingular is based about 20 minutes from here, and we try to support the locals, but their customer service just went waaaaay downhill. for a long time, their folks on the phone and in the stores were impeccable, accomodating, and always accurate with the information that they gave, but they went downhill after the name change for some reason. i don't know why businesses don't realize that loyal customers are more than willing to take their business elsewhere when the level of service is compromised. Cingular has certainly missed out on thousands of dollars from us.
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