It's a cost cutting effort on their behalf. The boxes are not cheap to manufactur and thus they only give it to you when you ask. TBH, I never want the box because it's just more clutter in my home. JMO
no problem, you can go to your boutique and ask for boxes for your bags. my bf got my mini lin speedy from a boutique i never go to and i called my SA for a hard sided box and she said i could come pick one up.
I think it depends on your SA. My sunglasses, mini pochette accessories, and a scarf all came in boxes (the scarf and sunglasses were in store purchases, the mini pochette was an 866 order), my Keepall that I got in Paris dosen't.
I think boxes are important to receive for when we want to transport our LV's. If the LV's are just sitting in our closet, then dustbags are sufficient, but if we are moving/traveling, etc then boxes really come in handy.