Bought a less than perfect bag from the store. What should I do?

[Blushingnude]

I bought a Lindy today and when I brought it home, I noticed some of the shrink wrap was missing on parts of the hardware (especially the feet) and there's scratches on the hardware (main clasp and feets) and some deep scratches I can feel with my finger (not on the main clasp).
I do not think its worn as the corners and inside are clean. It may have been a display. What would you do?

 

[texasgirliegirl]

If you love the specs on this bag I would just keep it.

 

[boboxu]

If you are not happy with your purchase maybe talk to your SA and find you a perfect replacement? She/he would understand

 

[bagidiotic]

Very tacky here
Only solution is speak to your store and clear your doubts

 

[Blushingnude]

Very tacky here
Only solution is speak to your store and clear your doubts

I think you're right. I can't stop thinking about it b/c I know deep in my heart I'm not happy about it. Back to the store I shall go~

 

[QuelleFromage]

It's a Lindy, not so hard to replace. Ask the store for a fresh new unscratched one

 

[**Chanel**]

If it really bothers you, talk to the SA. He/she would understand. And like QF said, it is a Lindy, so they should find a replacement for you .

 

[Love Of My Life]

The bag should be perfect. I'd be on the phone talking to your SA & requesting a replacement...

 

[Hermes Nuttynut]

Take it back.

 

[PJW5813]

There is no question; if you are not satisfied - take it back!
Be polite, courteous, understanding and do all the things to keep 'right' on your side - but be firm and get the outcome you want.
Hermes is the uber premium leather goods brand; it charges uber premium prices; the margins are such that we all have the right for our purchases to be perfect and not feel the need to check for flaws.

 

[perlerare]

This will occur more and more often. Since people have been allowed to return a bag to Hermes, you never know if the bag you are buying is really brand new, just out of the production line ( I have weighted my words here) .
So make sure its new, BEFORE paying for it.

 

[Balto Bag Lady]

I bought a bag at Heathrow (not a proper Hermes boutique) and I thought I noticed a mar on the leather. The manager called their manager and I was given a 10% discount. LVMH owns the duty-frees, I believe. I returned an Evelyne when the strap grew as I was wearing it. Store manager was mortified and rippped if from me and gave me a store credit. I bought a Birkin.
Speak up for your own self, Blushingnude!!

 

[Blushingnude]

This will occur more and more often. Since people have been allowed to return a bag to Hermes, you never know if the bag you are buying is really brand new, just out of the production line ( I have weighted my words here) .
So make sure its new, BEFORE paying for it.[/Q

This will occur more and more often. Since people have been allowed to return a bag to Hermes, you never know if the bag you are buying is really brand new, just out of the production line ( I have weighted my words here) .
So make sure its new, BEFORE paying for it.

I've learned my lesson for sure!