Bought a less than perfect bag from the store. What should I do?

Blushingnude

Member
Apr 11, 2015
113
196
I bought a Lindy today and when I brought it home, I noticed some of the shrink wrap was missing on parts of the hardware (especially the feet) and there's scratches on the hardware (main clasp and feets) and some deep scratches I can feel with my finger (not on the main clasp).
I do not think its worn as the corners and inside are clean. It may have been a display. What would you do?
 

boboxu

O.G.
Nov 23, 2008
721
681
If you are not happy with your purchase maybe talk to your SA and find you a perfect replacement? She/he would understand :smile:
 
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PJW5813

299792458
Sep 7, 2015
1,917
3,552
UK
There is no question; if you are not satisfied - take it back!
Be polite, courteous, understanding and do all the things to keep 'right' on your side - but be firm and get the outcome you want.
Hermes is the uber premium leather goods brand; it charges uber premium prices; the margins are such that we all have the right for our purchases to be perfect and not feel the need to check for flaws.
 
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Reactions: Hermesanity
Jun 23, 2007
5,269
101
I bought a bag at Heathrow (not a proper Hermes boutique) and I thought I noticed a mar on the leather. The manager called their manager and I was given a 10% discount. LVMH owns the duty-frees, I believe. I returned an Evelyne when the strap grew as I was wearing it. Store manager was mortified and rippped if from me and gave me a store credit. I bought a Birkin.
Speak up for your own self, Blushingnude!!
 
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Blushingnude

Member
Apr 11, 2015
113
196
This will occur more and more often. Since people have been allowed to return a bag to Hermes, you never know if the bag you are buying is really brand new, just out of the production line ( I have weighted my words here) .
So make sure its new, BEFORE paying for it.[/Q
This will occur more and more often. Since people have been allowed to return a bag to Hermes, you never know if the bag you are buying is really brand new, just out of the production line ( I have weighted my words here) .
So make sure its new, BEFORE paying for it.
I've learned my lesson for sure!