My experience at the South Coast Plaza was a bit disappointing. I mean the stand alone boutique, not the ones located in Saks, etc. The SA wasn't rude, but she wasn't helpful, and she rushed me along. She probably thought I was young and not going to buy anything, but still. I decided on a wallet in haste because I didn't feel like I was given time to really look at them. Although I really do love my purchase, I feel like it wasn't the best in term of customer service. It was swamped the day I was in though (it was a Saturday) Hope this helps and I didn't ramble too much ^_^~
*Edit*
Something I hadn't caught until just now when I was looking at my receipt for it, they folded haphazardly.