Hi ladies! So I got my Black Crash LOVE ME and hit the streets of New York for shopping and sightseeing. The bag softened up amazingly in a few days. It is a good city bag, holds lots, and looks uber chic at all times. Loved the zipped compartment inside to keep my wallet safe. And, I loved the outside zippers which kept my comb, makeup, and, my Metro Card for the bus and subway -- so I didn't have to go digging inside. It is a hard working city bag. DID NOT like the way the handles slipped off my shoulder though. I was wearing a nylon raincoat (Burberry!) and I needed always to keep a hand on the straps as I walked. It is hardwearing and indestructible, can take a lot of smooshing on crowded subways, etc. Yet looks impeccably cool. If you lead a city life and need a chic, shoulder tote, of HIGH QUALITY and HIGH COOL: THIS IS IT!!!