Be careful ordering from raffaelo right now!!
- Thread starter gro3602
- Start date
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Update:
No further correspondence from them, however all the GH bags are down.
Only reg hardware bags are for sale now on their website.
http://www.raffaello-network.com/english/fashion-product-list/736/Balenciaga-Handbags.html
No further correspondence from them, however all the GH bags are down.
Only reg hardware bags are for sale now on their website.
http://www.raffaello-network.com/english/fashion-product-list/736/Balenciaga-Handbags.html
I just realized this thread after gro alterted us on a different thread. For what it's worth, I believe it's funky photography and that the bales are indeed rounded.
This was my comment in another thread:
"I see what you're saying gro, but I still think it's funky photography and the angle in these shots. The front bale on the angled shot of the bag looks dead square (as it does in the pic of the white and the magenta posted on another thread), but the back bale on that shot looks rounded. You can also see the curvature of the bales in the full frontal shot of the bag." IMHO, there's no such thing as one rounded bale and one square one, even on fake bags. So it only makes sense that the bales look square in certain angles given Raffallo's crappy photography, and that they are indeed both round. I encourage everyone to enlarge this photo to take a look.
Either way, I've just purchased a GH City from them and the consensus here was that the bales on it looked square in Raffaello's pics. I will definitely post pics when it arrives. I don't want us to have an unfair opinion of Raffaello yet. Everyone we know so far who's purchased from them and received a bag says they received an authentic.
This was my comment in another thread:
"I see what you're saying gro, but I still think it's funky photography and the angle in these shots. The front bale on the angled shot of the bag looks dead square (as it does in the pic of the white and the magenta posted on another thread), but the back bale on that shot looks rounded. You can also see the curvature of the bales in the full frontal shot of the bag." IMHO, there's no such thing as one rounded bale and one square one, even on fake bags. So it only makes sense that the bales look square in certain angles given Raffallo's crappy photography, and that they are indeed both round. I encourage everyone to enlarge this photo to take a look.
Either way, I've just purchased a GH City from them and the consensus here was that the bales on it looked square in Raffaello's pics. I will definitely post pics when it arrives. I don't want us to have an unfair opinion of Raffaello yet. Everyone we know so far who's purchased from them and received a bag says they received an authentic.
Deco, I think I agree with you.
Back in the summer when I started this thread, the photographs were different.
The GH City Bags were the only ones on their website that looked off.
Now I'm thinking that it IS the photography.
I'm sure a member here would have posted something about receiving a bad bag if that was the case. It has been months now.
I apologize if I jumped the gun here, but the photographs on the website over the summer were not right.
Back in the summer when I started this thread, the photographs were different.
The GH City Bags were the only ones on their website that looked off.
Now I'm thinking that it IS the photography.
I'm sure a member here would have posted something about receiving a bad bag if that was the case. It has been months now.
I apologize if I jumped the gun here, but the photographs on the website over the summer were not right.
ITA with pluiee, gro.thanks though gro, i appreciate you alerting us!better to err on the cautious end but i'm still glad that no one has had any problems with them!
We have to remain vigilant. Every post/thread like yours focuses people's attention and reminds them what they should look for. I bet many people learned for the first time after reading this thread that bales are a central authentication feature. So I applaud your post. It would have been really odd if you noticed square bales on Raffaello (and they look damn square!!) and said nothing :s.i appreciate gro's effort, too! i finally found out what square bales look like! i never found the time to read up about it. plus the search function's been off for sometime.
i just got a f/w06 Black Box from Raffaello, r/o. to have been really diligent, i should've posted in the authentication thread but i doubt they'd provide more pics. truth be told, they sounded very defensive when i asked them about the season/year of the discontinued style (i also recently put up a pic of a camel-like bbag in the authentication thread. they'd lumped every colour under 2008!) - they said they're under 2008 cos they're supposed to fall in that category!
the rivets and bales are good, i hope!
i just got a f/w06 Black Box from Raffaello, r/o. to have been really diligent, i should've posted in the authentication thread but i doubt they'd provide more pics. truth be told, they sounded very defensive when i asked them about the season/year of the discontinued style (i also recently put up a pic of a camel-like bbag in the authentication thread. they'd lumped every colour under 2008!) - they said they're under 2008 cos they're supposed to fall in that category!
the rivets and bales are good, i hope!
cross-posting from another more recent thread for relevance. thanks.
http://forum.purseblog.com/balencia...ork-share-your-experiences-please-228630.html
http://forum.purseblog.com/balencia...ork-share-your-experiences-please-228630.html
HI guys,
Last week, i tried to buy a bag off the Rafaello website (a marine with GH) that was on sale. I had got to the final 'go' button (after all the cc details were logged), clicked on that whereafter a message saying 'Error: there is no Item in your cart' was displayed. I took that to mean that the sale didn't go through. Moreover I didn't get any confirmation email from them saying that the sale had happened.
I remained worried however cos I had input in all the CC details and clicked on the Go button. To ease my mind, I immediate emailed their customer service describing what had happened when I tried to buy the bag.
They emailed back saying:
Dear Customer,
thank you very much for contacting Raffaello Network Customer care.
We hereby confirm no pending order displays on our system.
Please, do not hesitate to contact us for any further assistance.
Customer service business hours are currently Monday through Friday 9 a.m. to 4 p.m. CET (3 a.m. to 9 a.m. EST).
Best Regards,
Paolo Abergo
Raffaello Network
Customer Care
I thought that was the end of it, then today I get this:
Request of payment by PayPal Inbox
Raffaello Network to me
show details
3:45 pm (7 hours ago)
Your order 215137
Dear xxxx,
Thank you for placing order with us. We are looking forward to providing you with the best possible service.
In this case, we would kindly ask you to make a payment for your order through PayPal. The reasons for this may be that we have been unable to get a charge authorization for this order to your credit card. It may also be that our bank has been unable to run a successful check on your details and, as such, this method of payment ensures security to both customer and merchant.
If you already have a PalPal account please send a payment for your order to: [email protected]
If you are new to PayPal please read the following information and payment instructions. PayPal is a free system which allows on-line payments to be made and received using your email address over the internet backed up by a credit card account. PayPal is available to people in 103 countries worldwide. Once you are signed up with PayPal you can send money to anyone with just an e-mail address by using the money from your PayPal balance or another funding option of your choice.
For more information on PayPal please click here:
www.paypal.com/cgi-bin/webscr?cmd=_help&source_page=_login-done
To sign up for a PayPal account on their site please click here below:
https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run&first_name=&last_name=&address1=&address2=&city=&state=&zip=&day_phone_a=&day_phone_b=&day_phone_c=&night_phone_a=&night_phone_b=&night_phone_c=&email=&retype_email=
Once you made the payment please reply to this e-mail so that we will know to be expecting your payment. We are notified by PayPal continually of the payments that arrive, so from the moment that you make payment to the time that the order is shipped very little time should be lost. By answering to this e-mail once you\'ve completed the payment, please do not forget to include the PayPal transaction ID.
If by any chance any of the above is not clear to you let us know and we will be glad to give you further details and assistance.
Thank you once again for your custom, we look forward to serving you.
Kindest regards,
Order Processing Dept.
Raffaello Network
I smell something fishy here. Is this phishing? The first reply was sent to my Yahoo add but the second one was via gmail. See how it just says 'Your order 215137'. no description of whatever it is I may have bought. But the sender's email address is exactly the same as the first email from Rafaello. Im
. I went to Rafaello's website to check if the sale may have gone through after all, but there is no tracking system there to check what is order 215137.
I've emailed them right back but haven't gotten a reply yet. Im so confused.
Anyone else has had a similar problem as this?
Last week, i tried to buy a bag off the Rafaello website (a marine with GH) that was on sale. I had got to the final 'go' button (after all the cc details were logged), clicked on that whereafter a message saying 'Error: there is no Item in your cart' was displayed. I took that to mean that the sale didn't go through. Moreover I didn't get any confirmation email from them saying that the sale had happened.
I remained worried however cos I had input in all the CC details and clicked on the Go button. To ease my mind, I immediate emailed their customer service describing what had happened when I tried to buy the bag.
They emailed back saying:
Dear Customer,
thank you very much for contacting Raffaello Network Customer care.
We hereby confirm no pending order displays on our system.
Please, do not hesitate to contact us for any further assistance.
Customer service business hours are currently Monday through Friday 9 a.m. to 4 p.m. CET (3 a.m. to 9 a.m. EST).
Best Regards,
Paolo Abergo
Raffaello Network
Customer Care
I thought that was the end of it, then today I get this:
Request of payment by PayPal Inbox
show details
3:45 pm (7 hours ago)
Your order 215137
Dear xxxx,
Thank you for placing order with us. We are looking forward to providing you with the best possible service.
In this case, we would kindly ask you to make a payment for your order through PayPal. The reasons for this may be that we have been unable to get a charge authorization for this order to your credit card. It may also be that our bank has been unable to run a successful check on your details and, as such, this method of payment ensures security to both customer and merchant.
If you already have a PalPal account please send a payment for your order to: [email protected]
If you are new to PayPal please read the following information and payment instructions. PayPal is a free system which allows on-line payments to be made and received using your email address over the internet backed up by a credit card account. PayPal is available to people in 103 countries worldwide. Once you are signed up with PayPal you can send money to anyone with just an e-mail address by using the money from your PayPal balance or another funding option of your choice.
For more information on PayPal please click here:
www.paypal.com/cgi-bin/webscr?cmd=_help&source_page=_login-done
To sign up for a PayPal account on their site please click here below:
https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run&first_name=&last_name=&address1=&address2=&city=&state=&zip=&day_phone_a=&day_phone_b=&day_phone_c=&night_phone_a=&night_phone_b=&night_phone_c=&email=&retype_email=
Once you made the payment please reply to this e-mail so that we will know to be expecting your payment. We are notified by PayPal continually of the payments that arrive, so from the moment that you make payment to the time that the order is shipped very little time should be lost. By answering to this e-mail once you\'ve completed the payment, please do not forget to include the PayPal transaction ID.
If by any chance any of the above is not clear to you let us know and we will be glad to give you further details and assistance.
Thank you once again for your custom, we look forward to serving you.
Kindest regards,
Order Processing Dept.
Raffaello Network
I smell something fishy here. Is this phishing? The first reply was sent to my Yahoo add but the second one was via gmail. See how it just says 'Your order 215137'. no description of whatever it is I may have bought. But the sender's email address is exactly the same as the first email from Rafaello. Im
. I went to Rafaello's website to check if the sale may have gone through after all, but there is no tracking system there to check what is order 215137.I've emailed them right back but haven't gotten a reply yet. Im so confused.
Anyone else has had a similar problem as this?
i had a slight problem when i ordered my box online but it's a different scenario. it seems that's how they write their emails... i have two separate email addresses, depending on whether it's payment by google checkout or paypal. sorry i can't advise you better. to be safe, just make sure you check with your cc issuing bank that there's no transaction holding in your credit limit. hths.
Your order #213845
Dear XXX,
Thank you for placing an order with us. We are looking forward to providing you with the best possible service.
Unfortunately in that passage of your order entering our system the details of your PayPal account and payment were lost. We are sorry for this inconvenience which is most probably due to a technical error somewhere along the line.
In any case, at this point you really have three options from which we ask you to chose:
1) You can go to this link and complete your payment http://www.raffaello-network.com/raffties/paybypaypal.php?orderno=213845
OR
2) Replace the order by choosing to pay with a credit card
OR
3) Make a payment directly from your PayPal account to ours: [email protected]
Please let us know what you decide to do so that we can look out for your next order and process it as soon as possible. Once again sorry for any inconvenience. If by any chance any of the above is not clear to you please let us know and we will be only to happy to give you further details and assistance.
Thank you once again for your custom, we look forward to serving you.
Best regards,
Customer Service
Raffaello Network
Your order #213845
Dear XXX,
Thank you for placing an order with us. We are looking forward to providing you with the best possible service.
Unfortunately in that passage of your order entering our system the details of your PayPal account and payment were lost. We are sorry for this inconvenience which is most probably due to a technical error somewhere along the line.
In any case, at this point you really have three options from which we ask you to chose:
1) You can go to this link and complete your payment http://www.raffaello-network.com/raffties/paybypaypal.php?orderno=213845
OR
2) Replace the order by choosing to pay with a credit card
OR
3) Make a payment directly from your PayPal account to ours: [email protected]
Please let us know what you decide to do so that we can look out for your next order and process it as soon as possible. Once again sorry for any inconvenience. If by any chance any of the above is not clear to you please let us know and we will be only to happy to give you further details and assistance.
Thank you once again for your custom, we look forward to serving you.
Best regards,
Customer Service
Raffaello Network