Banned from making too many returns? - Share your experiences!
- Thread starter linpaddy
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Also do the same. The material is getting H&M bad and the prices hovering into design levels.
I've gotten letters from Macys and I've just explained that I'm a personal shopper. I haven't had a letter from them in several years now, but I think with the way department store business is going these days-they can't afford to alienate people who spend a lot 0f money in their stores. I stay away from Dillards and others that have 30 day policies. Dillards sale policies are ridiculous-just 3 days!JMO!
Wow, I've been shopping online like crazy for the past 5 years and I've never heard about this! I literally buy every piece of clothing/footwear online. I only go to a store to do groceries. I do return a lot because obviously it's tricky to buy something online that will fit you perfectly. But I also do keep a lot of things. I've never considered the fact that stores track your every return. But I do think it's easy to create a new account as a 'professional returner' and pretend you're a new customer and start the whole spiral again, no?
Unless they put the CC details together or billing addresses?
I think it's ridiculous for companies to ban for online returns. We're stationed overseas and well everything is a crapshoot when ordering online. I would be steaming mad if Bloomingdales banned me for returning online purchases all new and unused.
Yes but it's fairly easy to set up an account in your friends' or family members' names and addresses and just have them pay with their cc. Where there's a will there's a way i think so banning people in my opninion is not a waterproof solution.
I agree, if the merchandise is returned in its original state then banning the customer is absolutely ridiculous and insulting.
In NYC there are many personal shoppers and people who shop for tv shows and movies. They really want you to go through their professional services department. But usually there are lots of returns, all being made by PAs. Believe me, the store knows you on sight.
What's that supposed to mean? It sounds really snarky...the only people I've spoken with regarding being a personal shopper are on the phone with Macys. So how do you think they'd "know" me as you put it so nicely....
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Are you kidding? it has nothing to do with you or what you do (I see you shop at Macy's in the US South). I am talking from experience in NYC. All I am saying is that the SAs know the show and personal shoppers (just like they know the frequent returners) and if you don't go through professional services, they might give you a hard time returning. That is why shoppers for tv shows etc. keep receipts and clothing organized so it can go back.
My NM has personal shoppers, and SAs who send things to people to keep what they like and return the rest. They prefer you go through the store but are aware not everyone does. NBD
I find it interesting that Nordstrom has an unlimited return policy; they will not ban or penalize you for returns. How is it that Saks has a 30 day return policy and they ban for returns? Does their merchandise warrant this? Neimans also has an unlimited return policy. I'm curious why these stores are so different. Saks who has the worst return policy, is prob the most expensive. It really doesn't make sense.
I used to work for Nordstrom-they emphasize this in their training because they know it keeps people coming back. Like if there was an expensive item people wanted but wasn't sure if it'd work out, Nordstrom is a great option because of their no hassle return policy. Well most of the time anyways. Obviously they have quite a following for their worn and refinished/previously altered items they just sell at the rack when they get old returns. Then they gain a loyal customer base at the Rack division too. It's a good situation even though they are taking some hit on returns. The prices for their refurb items at the rack keep going up and up anyways-people are willing to pay.
Saks also bans for too many lost parcels in the mail. Not even our fault there's sticky fingers at some APO clearing centers. I think it's only right that they should have given us a refund for goods we didn't receive and then go after the USPS perps. Or at least insure the packages for whatever value. Bloomingdales strikes a nice balance between the mid and high end ranges and their customer service is top notch. Their consumer protection department is what you would expect though - brusque.
I am always worried about being banned at net a porter. I probably return 80-90% of what I buy because things I have on my wish list for ages I finally buy and the fabric or fit is awful in person. Leaves me so disappointed as I'd wanted the item for a long time. But I do return an awful lot there (mainly at sale time when I buy most of my wish list if it goes on sale) but I noticed last sale there was a note in their return policy that says they monitor repeated returns and if flagged can lead to account closure...has anyone had anything happen to them with NAP?
I am sure I'm one of their biggest returners!
I am sure I'm one of their biggest returners!
Bergdorf's has a crappy return policy too.
Once I purchased (online) a pair of shoes I wanted bc they were on sale. I was confused/the picture wasn't clear about which color I was receiving. I had the shoes sent to my US address while I was on a several-month-long business trip abroad. When I returned, I saw they were the wrong color, so I wanted to return them.
I found out from looking a their return policy that although they weren't worn whatsoever and I had the receipt, stickers, all that. Not only would my refund be discounted heavily (I'm talking 50-75% if I recall correctly) even if the price had not been reduced since I purchased them based on the 30, 60, 90 day cut offs - and refund would be in store credit after a short window. But I think after 90 days (?) you can't return an item period.
Anyways, just for the general BS-edness of that one instance, I generally avoid Bergdorf's like the plague.
Saks.com always gave me such a hard time with returns that I stopped shopping on their website. I returned my items, with the free shipping label so I'm sure they were able to track it on their system. The tracking updated to "delivered" so for the next 3-4 days I contacted them asking if they "received" my items yet, because I never got my refund. They lied to me, consistently for 3-4 days, that they never received it. I had to file a PayPal claim against them and won.
Thankfully, it was just that one return so they never banned me. I figured after the PayPal chargeback they'd ban me from shopping at their stores. But I'm still able to shop at their outlet stores without issues. Thank goodness.