Banana Republic's crappy return policy

[Sassys]

I'm just saying that if the price tag doesn't have final sale on it or if the cashiers don't remind you that the item is final sale since the price tag doesn't say final sale, you should be able to return it if you choose not to keep the item.

No you should not be allowed to return it. When that cashier rang you up, she handed you a receipt that explains the .97 final sale policy. If you did not know, while she/he was rining you up, you should have said something as soon as she/he handed you the receipt (or while you were walking away). No one would have stopped you from giving that item back right away, because you did not want to risk not liking it later. I have worked for BR for 11yrs and a customer has never been denied a return with in 5min of walking away.

I work for BR, but I do make it a point to ask what the return policy is before I buy from other stores. I also always ask if I buy something on sale if it is final sale.

To many times we get sob stories from customers that tell us they didn't know. I am a Lead Cashier at BR, and I know for a fact, I make sure my cashiers always inform customers as they are ringing them up.

I also make sure my cashiers inform customers they can not return shoes if they do not take the box.

My point is, customers need to take responsibility for their actions (not saying just you). The customer is NOT always right and they need to stop trying to get over. If those of us that pay attention can follow policies, so can every one else. As an employee of BR, I know the policies backwards and forwards, but yes there are times I buy something, forget I bought it, never wear it, and wish I could return it after the 30-60 days. But I don't (nor do I try to). It is my loss and I have to deal with it (shows me to pay attention next time). I would NEVER have the nerve to waltz into a store with a sob story and expect to get over. It's not right, and it needs to stop.

 

[asianbelle]

At the BR stores that I've ventured, if the item ends in .97 the sticker always says final sale on it, and the cashier always inform me before I pay. I don't like stores (not BR) that tell AFTER you've paid... like... hello... I don't even have those five seconds to change my mind??

 

[ACS]

No you should not be allowed to return it. When that cashier rang you up, she handed you a receipt that explains the .97 final sale policy. If you did not know, while she/he was rining you up, you should have said something as soon as she/he handed you the receipt (or while you were walking away). No one would have stopped you from giving that item back right away, because you did not want to risk not liking it later. I have worked for BR for 11yrs and a customer has never been denied a return with in 5min of walking away.
I work for BR, but I do make it a point to ask what the return policy is before I buy from other stores. I also always ask if I buy something on sale if it is final sale.

To many times we get sob stories from customers that tell us they didn't know. I am a Lead Cashier at BR, and I know for a fact, I make sure my cashiers always inform customers as they are ringing them up.

I also make sure my cashiers inform customers they can not return shoes if they do not take the box.

My point is, customers need to take responsibility for their actions (not saying just you). The customer is NOT always right and they need to stop trying to get over. If those of us that pay attention can follow policies, so can every one else. As an employee of BR, I know the policies backwards and forwards, but yes there are times I buy something, forget I bought it, never wear it, and wish I could return it after the 30-60 days. But I don't (nor do I try to). It is my loss and I have to deal with it (shows me to pay attention next time). I would NEVER have the nerve to waltz into a store with a sob story and expect to get over. It's not right, and it needs to stop.

Do you not read my post? I said it stated final sale on the receipt, however, I TOOK THE ITEM HOME NOT REALIZING IT'S A FINAL SALE. Obviously if I noticed that it was a final sale item right away, I may have thought twice about purchasing the item.

I wish you worked for the BR by me because they never informed me that it was a final sale - and the price tag didn't say final sale either. Sure, the cashier shouldn't have to remind a customer that it's a final sale, but good lawd, at least mark the price tag as a final sale!

 

[LovePink]

When that cashier rang you up, she handed you a receipt that explains the .97 final sale policy. If you did not know, while she/he was rining you up, you should have said something as soon as she/he handed you the receipt (or while you were walking away).

I Know you're leading cashier at BR store, but I am not argree the way you're telling customer. I also know there is so many "meant" customer, and they are not always right.

As .97 final sale. The TPFer didn't see any final sale tag and no one is inform to her about .97 fanal sale. How could she know?

You're expect buyer should check the reciept, but cashier always offer to put it in a bag. And I will be the one, who don't check my reciept until I get home if I want to return something.

I, few month ago. I bought a dress, which is not come with the tag. The cashier just looks up the tag, telling me the price. And I just simply bought it along with other item. Mind you, I never heard about something final, that's was fine.

I went home and found the tear under armpit. and I brought it back, want to return just couple hour later, because I don't want they accused me to wear and to tear... I was refused as final sale, and they don't have tag.

I said, when I bought it, it doesn't coome with tag, and I asked them to find the cashier who rung me to verify. After they are verify it does not come with tag, they simple said : "well you're right . I am so sorry but this item is final sale, so no exchange and return, do you read the receipt?"

After all, I left and they can have my dress for free, because I gave them my dress.

Yes, BR won't hurt by customer return as you said. But they will lost customer.

 

[crutcher]

LovePink...sorry you had such a bad time...Good for you leaving the dress...Maybe if enough people decide to become a lost customer, things will change...

 

[Sassys]

I Know you're leading cashier at BR store, but I am not argree the way you're telling customer. I also know there is so many "meant" customer, and they are not always right.

As .97 final sale. The TPFer didn't see any final sale tag and no one is inform to her about .97 fanal sale. How could she know?

You're expect buyer should check the reciept, but cashier always offer to put it in a bag. And I will be the one, who don't check my reciept until I get home if I want to return something.

I, few month ago. I bought a dress, which is not come with the tag. The cashier just looks up the tag, telling me the price. And I just simply bought it along with other item. Mind you, I never heard about something final, that's was fine.

I went home and found the tear under armpit. and I brought it back, want to return just couple hour later, because I don't want they accused me to wear and to tear... I was refused as final sale, and they don't have tag.

I said, when I bought it, it doesn't coome with tag, and I asked them to find the cashier who rung me to verify. After they are verify it does not come with tag, they simple said : "well you're right . I am so sorry but this item is final sale, so no exchange and return, do you read the receipt?"

After all, I left and they can have my dress for free, because I gave them my dress.

Yes, BR won't hurt by customer return as you said. But they will lost customer.

I am really sorry for your bad experience. I def would have made an exception if you had come back the exact same day.

 

[Sassys]

LovePink...sorry you had such a bad time...Good for you leaving the dress...Maybe if enough people decide to become a lost customer, things will change...

I do feel bad for her experience, but I am curious to know, what exactly is it that you think needs to change.

 

[ms-whitney]

I think retail companies can benefit hugely from
saying that without tags it cannot be returned and pls pls put it outside where everyone and their mama can see it if it's worn (ya know to prevent those who don't think of hygiene or, morally sound)

that way a garment that's returned will always have a tag and the employees that are too lazy or don't know better (or because there's no extra tag and handwritten isn't accepted) are not in charge of making sure the tags are present when sold..


it will not affect the customers who legitimately purchased it--and as for the 97 if you can't trust your workers to tell each customer each time, and think it's tacky to have it in a readable font on the floor then perhaps investing in those tickets that says final sale on top (color part of the price marker) because then there's no arguement for
final sale or not, not knowing or being told--everyone looks at the price and those who don't wouldn't care


perhaps have one gun stocked with final sale stickers in red and have the regular in black or blue

 

[ms-whitney]

btw I don't think a garment on the floor without tags
is possible unless someone did accept a return without tags and having worked for this company a long time ago I can totally see that happening--I have also seen employees grab the same item elsewhere to scan through (ladies this is where you say you want that one instead just my opinion) OR look at the tag and figure out the sku or use a dummy sku..

doing that how do the cashiers not realize it's without tags and the same cashiers who'd turn around and say sorry, cannot process this return cos there's no tags!!

 

[prettypurses]

SMH. No offense to you, but do you really think Banana Republic is hurting financially over you returning $600 worth of merchandise. I am so tired of customers telling us they will never shop at Banana again, just because you did not get your way. Trust me, if there is an item at BR that you really like, yes you will come and shop there. Also, how are you vindicated? You just said you got a merch certificate, so basically you will be buying more of our stuff.

I am a Lead Cashier at Banana in NYC and the sob stories we here everyday is just out of hand. I am sorry they did not take back your scarf (yes, we are not allowed to take back merchandise without the sewn in Banana Republic tag. If the item is not current, there is no way for us to know it is our item. We can not remember every single item that is in our store).

I know that they (Gap/BR) are not hurting financially over my return alone. I had shopped at BR for years, even had a personal shopper who would recommend and select items for me that I never would have otherwise tried. I will not spend another dime there, and I know of a few others who feel the same.

And let me clarify that the scarf I returned was current...the cashier simply grabbed an identical one with a tag to scan and then put the one without the tag and sewn in label in my bag...this I did not realize until a few days later. NO I did NOT get a merchandise certificate or store credit of any kind for the scarf...so no $ to spend there at all...money lost.

Maybe you should re-read my original post, or at the very least brush up on your reading comprehension.

Love your attitude, you'll go far in retail.

 

[prettypurses]

ummm... seriously????

Yes, seriously. I left merchandise on the counter that I had bought and paid for in the store (not an online purchase).

The rest of my BR stuff was bagged and donated to a local Catholic charity...all brand new with tags still attached.

I like the fact that the stuff is no longer in my house, and that there may be someone out there who would really need and/or appreciate it.

 

[mmmsc]

30 days is the max to return anything at most places now. I mean what are stores supposed to do with old stock that people decided they didn't want after 30 days? It's not like they can sell it after 30 days at anything but deep discount. I am sorry this happened to the OP, but now it kind of makes you decide whether you want to keep something in a timely manner.
The scarf story sounds like they made a mistake and should have refunded you. But then with no tag, how would they know? Well someone there should have recognized their own merchandise maybe?

 

[ms-whitney]

^i think by no tag it means no price tag, not the name tag--

and i don't mind having a time limit on returns but the scarf thing bothers me, i've seen cashiers take other tags (not the one i'm purchasing) and use that to ring, and never make a tag for it--i had no idea that for BR (because i rarely shop there now and when i did it was at edition or their candles) you can't return without the tag but, they allow you to buy one without so basically its final sale there and then, regardless of the .97

 

[Sassys]

Love your attitude, you'll go far in retail.

Thank you. I have been with BR for 11+yrs and have heard every sob story there is. I have also heard customers say "I will never shop here again" when they don't get their way and sure enough 2 weeks later they are right back in my store.

 

[Sassys]

^i think by no tag it means no price tag, not the name tag--

and i don't mind having a time limit on returns but the scarf thing bothers me, i've seen cashiers take other tags (not the one i'm purchasing) and use that to ring, and never make a tag for it--i had no idea that for BR (because i rarely shop there now and when i did it was at edition or their candles) you can't return without the tag but, they allow you to buy one without so basically its final sale there and then, regardless of the .97

You can return w/o the price tag (we know that tags fall off in the store and at home and we don't mind). BR does not accept items w/o the Banana Republic tag sewn into all items. Also, scarves for some reason do not have the little white ID code sewn into all items, we use to type in the number if there is no price tag.