Maybe somebody can help me out here. I have read alot of posts that mention extra tassels can be ordered through BalNY. Well, I called them yesterday and first they asked me where I bought my bags. Then, when I told them my newest (Vermillion Day Hobo) which btw, TDF!!! Love!! Anyway I told them I got it at NM in Short Hills NJ. They told me I had to bring it to NM and have them send it through the Bal repair department and they would replace the tassels?? I told them I just wanted to buy a spare set so I have them in the future and I was told I cannot buy them that way?!?!? Then, I told them I bought a barely used BI City (picking up at the PO tomorrow 1st thing, missed delivery) Augh!! and wanted tassels for that too and they said I could not buy them. Is there a trick or tactic I don't know about?? Any advice? Thanks!!