I had an AWFUL experience and have never used them since. They messed up my order twice, then ended up "sending" a cheaper bouquet than I ordered. I put that in quotes because they actually had the nerve to CALL my house and ask that someone pick up the flowers! I was like wtf, I PAID for delivery and my dad has to go drive and pick up some gross set of carnations and irises? I was LIVID and they offered me 20% off on my next order. I told them I was never using them again so why bother. I've never, ever, even considered using them since then.