Ok, as you all well know, I was excited/nervous to go to my boutique today. I went in, plan in hand. All was clear: I was ordering the Bridgit in camel, Barrett in Cranberry and buying a Legacy ponytail scarf ('c' on one side, stripe on the other) all on PCE. At first I was told I couldn't order the Bridgit even in an 'old' color because it was Legacy. But when I mentioned I called JAX, I was told they would make an exception even though it was against policy. WHATEVER!
I have been calling JAX off and on for about a week now checking the available colors in the Bridgit. I was told this morning, two separate calls, there were 39 camel Bridgits left. Went to order the bag, and camel was NOT showing up in the system. Didn't know what to do, I was stunned. I asked if they could call a boutique and have one transferred. I was told any boutique that had the Bridgit in camel would show up in the system. There was nothing they could/would do, I was just out of luck -- not exact words, paraphrasing! She said JAX's inventory was probably so low, it just wouldn't show up in their system. How could this be? I don't understand how JAX can tell you one thing and the boutique tell you something completely different. I plan to e-mail and/or call Customer Service about this issue. They need to get their stuff together between the boutiques, SAs and JAX.
There was a long line behind me, so I had to figure out Plan B...and fast:shame:! I ordered the espresso small/medium (12937) Sabrina. Both should be here later this week. I'm excited about both bags, but REALLY wanted a Bridgit. I was hoping they would allow me to order a 'new' Bridgit (even though I had my heart set on an old) since I was told I could order camel on PCE, but no-go on that either.
FYI: Green Patent Sabrina is available and SA made the comment Lindsey is coming out in Mineral (she wants it).
I have been calling JAX off and on for about a week now checking the available colors in the Bridgit. I was told this morning, two separate calls, there were 39 camel Bridgits left. Went to order the bag, and camel was NOT showing up in the system. Didn't know what to do, I was stunned. I asked if they could call a boutique and have one transferred. I was told any boutique that had the Bridgit in camel would show up in the system. There was nothing they could/would do, I was just out of luck -- not exact words, paraphrasing! She said JAX's inventory was probably so low, it just wouldn't show up in their system. How could this be? I don't understand how JAX can tell you one thing and the boutique tell you something completely different. I plan to e-mail and/or call Customer Service about this issue. They need to get their stuff together between the boutiques, SAs and JAX.
There was a long line behind me, so I had to figure out Plan B...and fast:shame:! I ordered the espresso small/medium (12937) Sabrina. Both should be here later this week. I'm excited about both bags, but REALLY wanted a Bridgit. I was hoping they would allow me to order a 'new' Bridgit (even though I had my heart set on an old) since I was told I could order camel on PCE, but no-go on that either.
FYI: Green Patent Sabrina is available and SA made the comment Lindsey is coming out in Mineral (she wants it).