Authenticate4U.com experiences?

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#811
hotshot said:
Communication is one of the keys to a successful business especially
in cases where it involves Ebay & a time frame.

There are times when authenticate4u has fallen short... It happens
but it seems to happen more frequently with this service than others
& buyers/sellers can be frustrated when they are not getting the
responses they need &compounded by the fact that if you pay for the
service & don't get a response, it can be annoying to get your
fee returned.. And also understand that requests made may be lacking
info as well to cause delays...but still , communication sets the tone
& it is a service business
Click to expand...
So true and I think your observations are spot on here.....sad to say because many want to use this service but they are losing credibility quickly.
 
#813
Regarding Gucci authentication I just use castira last sunday (06/06/2016) Emailed payment received inmediatly after the link for uploading pics and today at noon ( less than 24 hrs) I got the answer!! Very fast service!
 
#814
It's been two months since I paid for two pre-sale authentication requests. I've sent several emails asking for updates and have not gotten a single response. I finally decided to open a claim receive funds back via PayPal; I really didn't want to go that route. It's not about the money, it's the principle of not receiving a service you paid for and no acknowledgement whatsoever. I'm very disappointed with A4U.
 
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#815
Gblb said:
It's been two months since I paid for two pre-sale authentication requests. I've sent several emails asking for updates and have not gotten a single response. I finally decided to open a claim receive funds back via PayPal; I really didn't want to go that route. It's not about the money, it's the principle of not receiving a service you paid for and no acknowledgement whatsoever. I'm very disappointed with A4U.
Click to expand...
Gblb said:
It's been two months since I paid for two pre-sale authentication requests. I've sent several emails asking for updates and have not gotten a single response. I finally decided to open a claim receive funds back via PayPal; I really didn't want to go that route. It's not about the money, it's the principle of not receiving a service you paid for and no acknowledgement whatsoever. I'm very disappointed with A4U.
Click to expand...

Understandable that you didn't want go that route when you are waiting for an authentication for 2 months & being as communicate as you have
Did you try to reach out on their Facebook page? Very often they will update with delays, etc.
And you are so right when you say it's not about the money, it is the principle of dealing with a professional
service..
 
#816
hotshot said:
Understandable that you didn't want go that route when you are waiting for an authentication for 2 months & being as communicate as you have
Did you try to reach out on their Facebook page? Very often they will update with delays, etc.
And you are so right when you say it's not about the money, it is the principle of dealing with a professional
service..
Click to expand...

Hi hotshot,
It is the principle that bothers me the most. I did not contact A4U via FB. A4U's instructions are clear to email the photos to their specific email address for authentication. I paid through PayPal and sent the request as instructed by their PP invoice and their website. I think I said this earlier, but when they had a back log of requests, a mass email was sent in April saying that they were almost caught up on requests. They obviously know who is waiting for a request in order to send out an update. If x amount of time has passed, A4U should contact the requestor to see if they would like to continue or would prefer a refund. If A4U is only going to communicate via FB, they should change their business practices, instructions for authentications on their website/PP, and only do authentications via FB entirely. As a customer who paid and followed their instructions, I shouldn't have to chase them to another social media platform to get my request completed. This practice also doesn't account for people who do not use FB. I understand they are only giving slightly quicker status updates through FB, but not the actual authentication. A4U still has to email from their business account their official response in a PDF file to the customer. I followed up with several emails requesting an update and each time got a response that my email was received and they'd be in touch shortly; to which there was never a response. Due to their lack of responsiveness in the past, I prefer to have an email trail. I should've requested a return of funds awhile ago. I wanted to give A4U the benefit of the doubt again. I will no longer use their services in the future; each time there has been a delay or no response at all. Very disappointing. Sorry, long post!
 
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#817
Gblb said:
It's been two months since I paid for two pre-sale authentication requests. I've sent several emails asking for updates and have not gotten a single response. I finally decided to open a claim receive funds back via PayPal; I really didn't want to go that route. It's not about the money, it's the principle of not receiving a service you paid for and no acknowledgement whatsoever. I'm very disappointed with A4U.
Click to expand...
Gblb said:
It's been two months since I paid for two pre-sale authentication requests. I've sent several emails asking for updates and have not gotten a single response. I finally decided to open a claim receive funds back via PayPal; I really didn't want to go that route. It's not about the money, it's the principle of not receiving a service you paid for and no acknowledgement whatsoever. I'm very disappointed with A4U.
Click to expand...

Understandable that you didn't want go that route when you are waiting for an authentication for 2 months.
Did you try to reach out on their Facebook page? Very often they will update with delays, etc.
And you are so right when you say it's not about the money, it is the principle of dealing with a professional
service..
Gblb said:
Hi hotshot,
It is the principle that bothers me the most. I did not contact A4U via FB. A4U's instructions are clear to email the photos to their specific email address for authentication. I paid through PayPal and sent the request as instructed by their PP invoice and their website. I think I said this earlier, but when they had a back log of requests, a mass email was sent in April saying that they were almost caught up on requests. They obviously know who is waiting for a request in order to send out an update. If x amount of time has passed, A4U should contact the requestor to see if they would like to continue or would prefer a refund. If A4U is only going to communicate via FB, they should change their business practices, instructions for authentications on their website/PP, and only do authentications via FB entirely. As a customer who paid and followed their instructions, I shouldn't have to chase them to another social media platform to get my request completed. This practice also doesn't account for people who do not use FB. I understand they are only giving slightly quicker status updates through FB, but not the actual authentication. A4U still has to email from their business account their official response in a PDF file to the customer. I followed up with several emails requesting an update and each time got a response that my email was received and they'd be in touch shortly; to which there was never a response. Due to their lack of responsiveness in the past, I prefer to have an email trail. I should've requested a return of funds awhile ago. I wanted to give A4U the benefit of the doubt again. I will no longer use their services in the future; each time there has been a delay or no response at all. Very disappointing. Sorry, long post!
Click to expand...


This has been an ongoing discussion on this forum & do whole heartedly agree that no one should have to keep pursuing
this service for a response.

Good communication is the key to a successful business & repeat business & unfortunately in spite of their above par
authentications, the service does fall short at times.
 
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#820
Good Afternoon,
I am finding that Authenticate4U is very slow to respond. I sent an email request per their email link with 8 photos attached. No answer after 3 days. I paid through their PayPal URL and added a note referencing my prior email. Still no response to either the email, nor the PayPal payment. I am happy with the reasonable cost of their services. However, I cannot get any response from them re: the email (3 days) and PayPal payment (2 days).
Has anyone had this experience and what can you recommend, please?
Warm regards,
California53
 
#821
California53 said:
Good Afternoon,
I am finding that Authenticate4U is very slow to respond. I sent an email request per their email link with 8 photos attached. No answer after 3 days. I paid through their PayPal URL and added a note referencing my prior email. Still no response to either the email, nor the PayPal payment. I am happy with the reasonable cost of their services. However, I cannot get any response from them re: the email (3 days) and PayPal payment (2 days).
Has anyone had this experience and what can you recommend, please?
Warm regards,
California53
Click to expand...


Sometimes they will update on their Facebook page if they are having issues. Try checking there..

Authenticate4U has really been very disappointing for many....
 
#822
hotshot said:
Sometimes they will update on their Facebook page if they are having issues. Try checking there..

Authenticate4U has really been very disappointing for many....
Click to expand...
I left a PM through Messenger on their FB page. Looks like it has been inactive since May 2015. We shall see what happens. Thank you for the heads-up.
California53
 
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