Authenticate4U.com experiences?

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#376
I used them too recently 2 weeks ago, sent a couple of emails and have heard nothing. I put in a paypal dispute and awaiting that hopefully getting my money back. Not happy as many here recommended them.
 
#379
Here is the thing.

I placed an order on Feb26 for an email evaluation to a Celine Nano Luggage and then they replied "We are currently dealing with a large backlog - but please rest assured that we will be working behind the scenes in an effort to assist you. We will provide evaluation just as quickly as possible. "

I can understand the large backlog. But how could an email evaluation take up to 2 weeks?! I have started doubting that they will never reply me... I have send several email to ask an estimated date for the result but nothing came to my inbox, even spam. I am soooooo disappointed and advice you don't use authenticate4u. Too slow and never respond. You will be tortured.
 
#380
I have been really pleased with their services, but I sent payment and pics on Sunday and so far I have not received a confirmation email or any word from anyone:whistle:

I really needed this authentication before the auction ended?? Not sure where to go from here......
 
#381
xl523 said:
Here is the thing.

I placed an order on Feb26 for an email evaluation to a Celine Nano Luggage and then they replied "We are currently dealing with a large backlog - but please rest assured that we will be working behind the scenes in an effort to assist you. We will provide evaluation just as quickly as possible. "

I can understand the large backlog. But how could an email evaluation take up to 2 weeks?! I have started doubting that they will never reply me... I have send several email to ask an estimated date for the result but nothing came to my inbox, even spam. I am soooooo disappointed and advice you don't use authenticate4u. Too slow and never respond. You will be tortured.
Click to expand...


You might want to try checking their Facebook page..
I have heard that people get fast results by writing to them on Facebook…

You can at least give it a try…
 
#384
NEVER USE AUTHENTICATE4U.COM!!!!

Here is the thing.

I placed an order on Feb26 for an email evaluation to a Celine Nano Luggage and then they replied "We are currently dealing with a large backlog - but please rest assured that we will be working behind the scenes in an effort to assist you. We will provide evaluation just as quickly as possible. "

I can understand the large backlog. But how could an email evaluation take up to 2 weeks?! I have started doubting that they will never reply me... I have send several email to ask an estimated date for the result but nothing came to my inbox, even spam. I am soooooo disappointed and advice you don't use authenticate4u. Too slow and never respond. You will be tortured.
 
#387
poopsie said:
I don't know. I do know that I would be wanting a more accurate accounting from them than "just as quickly as possible".
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I totally agree! I would like my item authenticated as soon as possible as it was supposed to be a "pre-sale". I have it on this forum too but there has not been anyone on to authenticate for a few days now. I don't know where else to go for an authentication?
 
#388
Toby93 said:
I totally agree! I would like my item authenticated as soon as possible as it was supposed to be a "pre-sale". I have it on this forum too but there has not been anyone on to authenticate for a few days now. I don't know where else to go for an authentication?
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Some forums are more active than others and some only have one or two people who authenticate. Fakespotters was mentioned in the Prada Forum since the saffy totes are no longer being authenticated there.
 
#389
poopsie said:
Some forums are more active than others and some only have one or two people who authenticate. Fakespotters was mentioned in the Prada Forum since the saffy totes are no longer being authenticated there.
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Unfortunately, it's an LV that I need authenticated - there are only a few people who are on that forum to authenticate:nogood:
 
#390
acrowcounted said:
Does A4U have multiple authenticators with expertise in different brands? If so, why does the business fall apart every few weeks when Leslie has an issue? I just really don't understand how they have such a loyal fan base here on tPF given their continual set of issues and seemingly poor customer service unless tPF and/or members here are somehow in on it? Also why is Lescoy allowed to come here and promote/reference her business when others cannot?
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I know from this forum that A4U has multiple experts in a variety of brands. As such, they would not be prone to making mistakes like some other authentication services in the past. However, my first contact with them was a few weeks before Christmas. I asked that they take a look at a current auction that would not end for at least a couple of weeks before I placed a bid. I got no response until a few days before the auction ended and only after a few emails later asking if I can get refunded if the auction ended before I got the authentication. They responded that the bag was most likely authentic but if I am the winner, then send them additional photos and they can confirm at no charge. Needless to say, three months later, I still have heard nothing and am not holding my breath.

I am also puzzled as to why they continue to be highly recommended here despite postings complaining of essentially the same poor customer service issues over and over again. I get that the owner has health issues but there needs to be more than just a promise of a backup plan. I wish there was some other legitimate authentication service (non-Chanel) that I could go to because I would take my business elsewhere in a heartbeat.
 
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