I'm shocked that they added a non-Tiffany item to a Tiffany chain during servicing. Tiffany have always called me at every step of servicing to confirm that I'm alright with what's happening. You could try to complain that you weren't made aware of the situation at a time when it could have been remedied, but I think the best case scenario is that they give you back a broken chain, a counterfeit pendant, and still charge for labour. What a shame.
I'm surprised too....cause yes, in the past, they have called me before servicing. But I was given a quote of $20 to fix the jump ring beforehand. I also did request to have the pendant (which I assumed to be authentic), added to the chain. The seller is really defensive:
have been an licensed estate liquidator for many years and make my living researching and validating hallmarks. I hope by my feedback you can see that I do not sell fake items. I was hired by the family of the deceased, Mrs. Gloria Davis to liquidate her estate and that pendant was purchased by Mrs. Davis long before fake Tiffany jewelry was even an issue. Even with all that information I still spent time to view the mark under a microscope and research it's origins to be 100% certain. I am confident the item is authentic, there were only a handful of companies that place that clear of diamonds in a sterling piece and none of their marks are close to that rare Tiffany mark. I would be more than happy to refund your money, simply return the item to me. I hope you will consider all the evidence at hand, I am sorry you were told that and understand the concern but that pendant was made 40-45 years ago. I am sorry you are so disappointed with your purchase.
I will call this store in the morning, I would not risk my families bread and butter over a pendant. I have never intentionally deceived anyone in my life. I will call this flagship store and you are correct, they should know. To be certain, this is the Tiffany retailer in New York? I will start with the store you first took it to. I am 100% certain it's Tiffany or I would have never listed it. I believe in good customer service so regardless of what I believe I am offering a full refund even though it has been altered according to your message, I do not know what else to say until I speak with them personally.
Thank you, please have just a little faith that I know what I'm talking about. I know they should know. Life is not always simple and vintage designer jewelry identification sure isn't. If I am wrong I will make it right, just for future reference (in case you buy from a dishonest seller who doesn't believe in old fashioned customer service) once an item is altered in any way the seller is not obligated to refund. My wife bought a fake $280 ring as because I acid tested it and said so in my message we lost every penny of that $280 to a fake gold plated ring. I will be in touch as soon as I speak with someone, I'm sure I will need to email photos of the pendant and educate them regarding that obscure mark. I'm not surprised, big designer companies do not like second hand transactions, they save the customer too much money but that's just my opinion. Have a good evening, Trey S.
To be honest, this pendant had already taken up a lot of my time, I'm going to lose either way and thats ok, my wife needs to go work her RN shift and my day starts in 4 hours, its 1 in the morning here. My wife likes it regardless, I have a return policy and will honor it. I believe it's real but what does research and hallmarks mean in today's world? If they said they don't recognize it then so be it. It's marked with a Tiffany hallmark, it's sterling, the diamond is super and I have providence from the estate, what more could I have done? This could have happened to anyone but I have learned a valuable lesson about designer jewelry. If you feel like I have not been a good seller I am sorry, my best is all I am capable of. God bless and I apologize for your trouble.
Seller still claiming its "authentic tiffany", even though the flagship New York store said it was not.....lol