Yep. I didn't just fall off the turnip truck

I have been on good ol' feeBay since its inception, and the whole 'defect' thing is bizarre. As an example, I have a 'defect' from a person who gave me awesome feedback - because she had clicked the 'where is my item/item not rec'd' button on the DAY of her purchase. She thought it would give her tracking information

(which I had already provided..
. :: sigh :
My new attitude is this: move on.
Move on, focus on customer service, don't go nuts about returns/ return shipping, don't get hung up on fears about eBay's 'permanent record' as it is apparently outside of my control.
I will control what I can, which is my own attitude, pricing & service. I also have adjusted prices to cover my *** (sadly, higher prices are how these new policies hurt shoppers) And these days? When I sell bags from my collection, I am apt to sell via other venues first.