Thanks BB, I did refer her.. along with assuring her that I always authenticate etc. in hopes that she would be reasonable.
Her reply in quotes below for your reading pleasure.
"Hi ... I have no authority to state that the purse is inauthentic - none at all... I'm so sorry that that was what my message conveyed. I actually didn't know where to click to express what I didn't like about the purse from the list I was presented. I am quite certain that every
coach you list is authentic, and I would buy from you again. I looked at your other listings but didn't find one that was quite right.
For some reason I can't print the label you sent me, I called pay pal and the agent said I had to purchase the label. I don't understand what she meant since you had provided one already. Do you know what I should do? Again, I'm sorry for incorrectly expressing myself.
L****e"
I am guessing that trying to get her to change her return reason to 'not as expected' or 'changed mind' might be pushing it.
I also have no idea what she is referring to about me having sent her a label - that she can't print - but am guessing this is part of eBays "new improved" return process
:: smile ::
But -- I am happy that at least she is being nice!
So I am going to mail her a labeled bag to ship the bag back, chalk the additional time & expense up to "marketing" and start my holiday drinking early... (& oh boy do I look forward to hours on phone with eBay trying to get this "defect" removed)
Cue EGGNOG :-P