My SAs, you and I belong in a rare minority as many others outnumber us. SMs have told me that many customers cannot accept how Barenia scratches and patinas as it ages. It creates huge problems for aftersales service. It has also become harder to produce smooth Barenia in the perfect blemish-free quality Hermes demands. This is why Barenia Faubourg has been recently developed to address these issues.
This is what I’m afraid to hear also from my friends so I pretty much won’t tell many people. Love tpf for that reason
This exactly! I’ve had work colleagues comment. Usually along the lines of how many holidays they could have had. I pointed out that my birkin is 17 years old, how many bags last that long and still look that good. A holiday lasts two weeks. If that fails I point out the current resale value, if I sold it (not that I plan to) I’d have had the enjoyment from it and then made money not lost it. It’s a win win and guilt free In my book!
@periogirl28, when you say it creates problems for aftersales service is that because people’s expectations may be unrealistic and H wants to keep people happy? I would otherwise think that aftersales service would be wonderful in helping to further along the patina process. If you took a barenia bag in for conditioning I imagine the technician would have a grand time massaging the baume (or other products) into the leather. I’m a fan.
One person even said that "it looks like a Birkin but it's not..and it has a shoulder strap on it! 
I said it's because it's a Kelly 
Off topic I realise and apologise...But I really am not enamoured by BF.
I wouldn't say unrealistic more like that they are unaware how Barenia ages through the years, it is rare enough to see an item in store let alone a bag. Hermes after sales service is well known, a source for pride and dare I say a selling point for the brand. As such, some customers expect that it either stays pristine with care or can be restored to brand new condition like some other leathers. This expectation is higher as Barenia is priced higher than most other non-exotic leathers. The managers tell me they are very upset once the first scratch or discolouration appears, not realising that is how it wears. I was told by my French craftsperson on no account to apply any conditioner, Baume whatever and I have followed that advice. I do not think they would accept a bag just for conditioning, if there are no other issues. I think we better go back to topic.
Let's just say when my SAs and I discuss the leather we are only referring to Heritage Barenia
Back to topic.
