I've been popping into London H stores for decades, and I have noticed that SA seem very different now.
When I was in my twenties, the only place to buy were in Sloane St and Bond St. and Harrods . The SA s in H stores were as far as I remember all older French women.
It felt like being confronted by a headmistress , truly terrifying ! They would never smile, would pull out scarves as if they were doing one a massive favour....
And I really needed then someone to help me chose a suitable colour, and show me choices.
I never knew there were lots to chose from, and would buy a scarf in confusion without knowing whether I liked it or not .
Fast forward to today: there is a huge range of SA now...men and women , young and old , and I've never found any of them anything but pleasant and happy to help.
I think it could be partly related to my own attitude : after years of serving the public in my own profession, I feel that one has to offer a brilliant , happy and obliging service to the paying public . I do expect the same in return , and walk in there expecting it .
I think one should say something to any SA not meeting these criteria . If they seem lacklustre why not ask them if they have a problem .
Hermes is only a SHOP after all .
BTW their sales figures for last year are 20% up .