are all Hermes SAs super rude?

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#92
Well, I finally did it. Actually went into an Hermes store to buy my first "retail" Hermes! I was a little intimidated at first, but the young man who helped me was a doll! He was funny and accomodating.

I bought one of the last two Herbag PM's. (Yummy chocolate brown leather and beige/dark brown canvas:p) I inquired about the Dogon wallets. Not only did this SA pull out several Dogons for me just to look at, he pulled out a few Bearn's for comparison. He was helpful, personable and sooo nice. I asked for his card and will make sure that my next purchase will be with him. (Does anyone know if the SA are commission?)

I have shopped at Chanel, Vuitton and spade; where the SA's have been ok. But in the Costa Mesa Hermes, it's Sam all the way!! Now the other two SA's seemed kinda uppity, but I did not have the chance to speak with them. I probably wont' either as each time I will ask for Sam.
 
#94
I'm in UK but I ordered a scarf from Charlotte store recently. The SA who dealt with me was an absolute sweetie - she let me place an prder over the phone, emailed me pictures of different colourways and actually emailed me again a few days later asking if the scarf arrived okay, whether I was happy with it and asking to contact them again if I ever needed anything else :tup:
 
#99
Loony said:
I'm in UK but I ordered a scarf from Charlotte store recently. The SA who dealt with me was an absolute sweetie - she let me place an prder over the phone, emailed me pictures of different colourways and actually emailed me again a few days later asking if the scarf arrived okay, whether I was happy with it and asking to contact them again if I ever needed anything else :tup:
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The Charlotte store is the best I've visited (not that I've been in that many, but a few).
 
#100
lilpicotin said:
hi girls,

sorry this might be a bit of a rant. my mom and i have never bought anything from hermes, but we love bottega veneta and the bottega veneta SAs are so nice, we regularly drop thousands of dollars there. but since the hermes boutique is pretty close by, we decided this weekend to stroll over and see what the fuss was all about. first, one of the SAs started following us around and staring at us, and asked if she could help. i was browsing the agendas, and she said, "they're just agendas. why do you need to look at them?" then five minutes later, as we looked at scarves, she asked us to step aside, she needed to preserve these items for buying customers.

my mom and i left completely outraged - how did she know whether or not we were going to buy anything? *we* didn't even know whether we would buy anything - we didn't get the chance to see what was available! and why was she following us around as if we were going to steal something? is it part of the cachet of buying hermes that the SAs distinguish between "worthy" and "unworthy" customers? are all hermes SAs like this or were we just unfortunate? i'm this close to writing off hermes entirely just because of their lack of customer service... bottega veneta can have all my money.
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Absolutely not!! But give bond street a miss because they are awful!
See my long post Hermes shopping. Sadly customers are more rude than SA!
 
#102
I did encounter one bad service. I was having sore throat. Regular SA not in. My voice not in the best condition, guess the SA can't hear and say, "Can you speak louder?" in a demeaning tone. This SA happens to be so-called 'top' SA with many socialites, VIPs and tpf members clamouring over. Pictures of this SA was posted before on Asians thread at Hermes Private Event.

Maybe I'm sensitive. But, I'd like to think that there's a limit to asking and pleasantly asking. Since then, bye-bye. The SA may be helpful and fulfill the dreams of many, not my concern. There were many situations with this SA, I did not fancy. Top? There are many more who are much more helpful.;)
 
#103
i have encountered both rude and extremely helpful SAs in all the Paris and London stores....they will always be a handful who will judge you the moment you enter based on what you are wearing, how you look etc...however, these type of behaviour are not exclusive to Hermes..they are SAs at LV, Gucci, Prada, Cartier etc...who are like this...

but they are many more who are polite and extremely helpful and treats everyone in the same pleasant manner..i choose to speak and be helped by these ones..
 
#105
jmen said:
And I hope you never do.

Perhaps we should start a thread of SAs to avoid and let Hermes read about them and give them the spurs end of the boot.
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Hermes will not fire SAs because of our blog. They have regulations and unions to deal with. More importantly, let's not think that this forum is the only one clamouring for Hermes attention.

If you look back (sorry I have no idea how to search) you can read my rant back in July about Hermes Bond Street. And you can read my detailed analysis above.

However, in retro spect I must realize that maybe Bond Street was having a bad day (I do NOT think this was the case because many of our members shared my point of view).

And then again, your definition of "Bad" maybe entirely DIFFERENT THAN MY DEFINITION OF "bad"! so it gets very complicated.

But in my experiences this past month in FSH, it is definitely more customers being RUDE, impatient, nasty mouthed, and "BAD" than SA! And that is just my opinion!

By the way, I worked as a SA during summer and winter holidays while I was at University for Hermes, Bottega, Fendi, Judith Lieber, and LVMH so I definitely remember the other side of the counter and usually am the one patiently waiting her turn while reading my emails!
 
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