At the H boutique today while I was persuing for shawls, from the back of the room I heard a man shouting. When I looked back, it was a little Japanese man in his 60's, who looks like the type of Japan old man that I do not like (I am of Japanese ancestry), was yelling at the sales associate. Of course, he was so loud that everybody looked back. You can tell the sales associate was desperately trying to appease the customer and explain (not sure about what). I wasn't sure what the commotion and the problem was all about -- maybe it's a return? In the US, when you have a customer yelling and being rude to a sales associate, usually the manager comes out and handles it, right? Well, in this case, the transaction continues with the man continuing to yell to the discomfort of all of the customers (and the poor sales associate) in the store. Then, to my utter shocking surprise, this man hits/throws hermes box and bag at the sales associate's head telling her that she needs to be more careful. I was wondering when the :censor: :censor: they were going to call in security. You can tell the poor sales associate is completely stresse, but she continues to be polite to the customer and WALKS HIM TO THE DOOR and thanks him. I am absolutely appalled by this type of behavior. If this were the US, security would be called in and he would be told never to come back. ABSOLUTELY appalling.