Anyone received the Feather Charm?

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#301
Coconut lover said:
The feather issue is nuts! I guess Coach doesn't care much about reputation risk. I mean really how much would it cost them to make some more leather feather fobs? I'm thinking about the legacy bags and what if they decided the tassels were not included and yanked them...never would have happened right?

Maybe they downsized the wrong execs or department and got rid of the ones who knew had some idea about running a Company....or is this what they mean by 'tension between utility (without feather) and luxury (with feather)'?
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LOL, I think you might be on to something. Perhaps Coach offers the free gift in Japan and China because the bags are so much more expensive there and they need something to tempt shoppers there. I give up trying to guess their logic
 
#302
The only things I really wanted,were the feather fobs, the lozenge wristlets and hangtag unicase, and maybe some of the Snoopy fobs. We already know the feathers are pretty much unavailable. The uni case and wristlet, don't know for sure, and the snoopy fobs are $95. For that you can get a wallet, wristlet or small bag.
 
#303
proffashionista said:
Coach is walking on coals.

....

It's a feather on a stick, and they are trying to get you to believe you are not worthy of it. Will you let them say that, as you hand them your money? Do you feel more worthy now that the feather is en route to you? Does it make you worthier? And the nasty customer service--is it just leading you to want the feather more and, if so, consider carefully-- WHY?
.....
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Well said proff as usual.
 
#304
lizmil said:
The only things I really wanted,were the feather fobs, the lozenge wristlets and hangtag unicase, and maybe some of the Snoopy fobs. We already know the feathers are pretty much unavailable. The uni case and wristlet, don't know for sure, and the snoopy fobs are $95. For that you can get a wallet, wristlet or small bag.
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Hangtag wristlet is item 52507, pebbled leather, $75 and can be ordered in your local FP store or via phone. My jade one arrives this week :D
 
#305
lizmil said:
Well said proff as usual.
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Thanks, my friend. I'll miss hanging out here, but really do need to move on and beyond this. I'm feeling more than conflicted and just need to ... move on. (No pun intended, but Coach has more than ruffled my feathers, in more ways than one in the last few months or more...)
I'll miss you and lots of the other Coachies who've been here as the long timers!
 
#306
lizmil said:
The only things I really wanted,were the feather fobs, the lozenge wristlets and hangtag unicase, and maybe some of the Snoopy fobs. We already know the feathers are pretty much unavailable. The uni case and wristlet, don't know for sure, and the snoopy fobs are $95. For that you can get a wallet, wristlet or small bag.
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Snoopy fobs aren't until the Spring 2015 line are they?
 
#308
proffashionista said:
Thanks, my friend. I'll miss hanging out here, but really do need to move on and beyond this. I'm feeling more than conflicted and just need to ... move on. (No pun intended, but Coach has more than ruffled my feathers, in more ways than one in the last few months or more...)
I'll miss you and lots of the other Coachies who've been here as the long timers!
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You can still pop in to say 'HI' can't you? No law against that. ;)
 
#309
proffashionista said:
Thanks, my friend. I'll miss hanging out here, but really do need to move on and beyond this. I'm feeling more than conflicted and just need to ... move on. (No pun intended, but Coach has more than ruffled my feathers, in more ways than one in the last few months or more...)
I'll miss you and lots of the other Coachies who've been here as the long timers!
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Proff.. we will all miss you. Your reveals for one, but moreso your kind words, keen insight, and sage advice.
 
#311
proffashionista said:
Thanks, my friend. I'll miss hanging out here, but really do need to move on and beyond this. I'm feeling more than conflicted and just need to ... move on. (No pun intended, but Coach has more than ruffled my feathers, in more ways than one in the last few months or more...)
I'll miss you and lots of the other Coachies who've been here as the long timers!
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I'll miss you too. I loved your reveals and your witty stories.
 
#312
proffashionista said:
Coach is walking on coals. There's some widely distributed research on making items very limited and in conjunction with that, offering snobbery as means of customer service. The research suggests this will really drive up sales. Apparently, when SAs convey the attitude that you can't have something or, worse, that you can't pay for it, our psychological need for that peddler's wares is spiked.

If this is what they think will work with current Coach loyalists or average customers, they've way over generalized the research. The demographics that apply to this market psychology don't seem to align with Coach's customer base demographics.

Actually, the list of how new mgmt is applying market psychology to new Coach policies and campaigns , and how they misalign, is lengthy. No wonder, so many of us shake our heads at how it appears they are throwing clay at a wall. They are.

I had a great relationship with SAs at my store, as I've shared here. Then on came a new asst mgr who conveys a snobby type attitude....I kept thinking it was just something that caused me not to " click" with her. But now I wonder if it's something beyond that. Personally, I really don't like going there anymore if she's there, which is often. So my personal response is "shop elsewhere." I don't need to pay thousands upon thousands to have this person act that way with me. Once, shame on her. But now it's twice and if I go back for more of that, then shame on me. And if it could happen to me, it could happen to others...and so on and so on. Just like this feather fob fiasco. Though this didn't happen to me, it could have...or might next time...So in that sense, it's as though it happened to me, as I read here what happened to other loyal clientele.

This whole fiasco is more clay on the wall. It fell. Hopefully, others who don't need to be allured to items with snobbery or continued limited edition, "hands off, it's not for YOU" methods will get it, too. It's a feather on a stick, and they are trying to get you to believe you are not worthy of it. Will you let them say that, as you hand them your money? Do you feel more worthy now that the feather is en route to you? Does it make you worthier? And the nasty customer service--is it just leading you to want the feather more and, if so, consider carefully-- WHY?

Stay well and prosper, Coachies. Thanks for many years of great fun here. I've really enjoyed my time here on the Coach sub forum on tpf. I really have.
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I hate to see you leave but understand. With all the money you have spent at Coach over the years they should not treat you that way, heck, they should name a bag after you!! After a break I hope you drop in and say hi once in a while. Are you moving to a different brand or taking an all up TPF break? Sometimes it is needed :)
 
#315
I just gave CS the style number for the "$60 feather fob" and she said "yes thats available" I said "great! I'd like to order!" And she said "no you can't order. It's available but it's not available to order." I had no choice but to laugh right in her ear.
She then tells me it "automatically comes when you order certain bags" I pressed as to which ones and she said "idk. Most of the Rhyder collection" so then why wouldn't it show in our cart as it does on the Asia site?! This whole thing is so stupid. I know that has been expressed several times and I know deep down it's silly to get mad about a keychain but I just really want it! :)

Just thought I'd share that CS seems just as confused as we are!
 
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