Update: As of 7:00 last night it's on its way back to Coach
Just letting everyone know that ordered the $60 one that they cancelled that on me too.
Anyone received the Feather Charm?
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Update: As of 7:00 last night it's on its way back to Coach
Just letting everyone know that ordered the $60 one that they cancelled that on me too.
Update: As of 7:00 last night it's on its way back to Coach
Just letting everyone know that ordered the $60 one that they cancelled that on me too.
WTF to the second power - Coach is really crazy OMG just crazy
Sorry KM - just sorry!!!!!
Do I like the charm...yes. Would I buy one of the new purses just to receive it...no. This charm is creating a frenzy and really all it is is a gunmetal small feather and a large leather feather with mini silver studs that anyone can duplicate with pieces from a local craft shop. JMO. I feel so sorry for everyone who has been subject to this situation.
I can't believe Coach is so stupid as to cancel orders, and even recall shipments, just to give the fobs away at the store events. Give something else instead, maybe a gift card or small discount for purchases made that night. Unbelievable. This is just more proof that their presumed image is more important than their real life customers. This is a big turnoff.
I'm stunned. I've never heard of a company doing anything like that. I didn't even know they *could*. Shaking my head. "Turnoff" is exactly the right word.
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eta: Look, Coach, we know you read here. Heck, I know my own SAs read here (and I love you ladies by the way; you're sweet, professional, and always helpful) .... and the big wigs certainly do as well. They use ebay too, as some of you will recall from my own ebay purchase from an utter *DITZ* of a woman who turned out to be/have been a Coach executive.
..... Coach, you have a considerable problem with interdepartmental communication (and, I personally suspect, database coding as well). We know that ... we've known that for some time. It's not a secret. But at least have the integrity and professionalism to tackle the problems where they exist, rather than just taking it out on your customers. You keep trying to pretend that you're fully in control of your company, and that the right hand really does know what the left hand is doing. .... We know that's not true, and your trying to pretend otherwise, or punishing the *customers* instead, looks just as petty as it does unprofessional. .... I really am just utterly stunned by how you've handled some of your customers. --- Customers that, quite frankly, you need now more than ever if you genuinely do want to rescue your stock prices ... let alone your image.
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I've never heard of a company doing anything like that. I didn't even know they *could*. Shaking my head. "Turnoff" is exactly the right word..
eta: Look, Coach, we know you read here. Heck, I know my own SAs read here (and I love you ladies by the way; you're sweet, professional, and always helpful) .... and the big wigs certainly do as well. They use ebay too, as some of you will recall from my own ebay purchase from an utter *DITZ* of a woman who turned out to be/have been a Coach executive.
..... Coach, you have a considerable problem with interdepartmental communication (and, I personally suspect, database coding as well). We know that ... we've known that for some time. It's not a secret. But at least have the integrity and professionalism to tackle the problems where they exist, rather than just taking it out on your customers. You keep trying to pretend that you're fully in control of your company, and that the right hand really does know what the left hand is doing. .... We know that's not true, and your trying to pretend otherwise, or punishing the *customers* instead, looks just as petty as it does unprofessional. .... I really am just utterly stunned by how you've handled some of your customers. --- Customers that, quite frankly, you need now more than ever if you genuinely do want to rescue your stock prices ... let alone your image.
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Well, that sucks. If they are cancelling those orders, why are they still allowing them to be sold? I placed an order yesterday for it. STUPID!
This is just crazy!! It is so absurd that they may as well send out coach reps to everyone's house to steal it back in the night!!!! If you already received it you better lock it in a safe!!!! Coach is crazy. This is really putting me off of buying anything.
That's exactly what most *professional* companies would do. Even supermarkets follow through on the sale if their computer rings something up at too low of a price, or an employee lets a sale sign up that should have been taken down. They still honor it. .... Think about that, Coach ... even a *supermarket* knows how to handle something like this.
Really, there are no adequate words. It's just stunning.
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That's exactly what my husband joked last night. I told him about the utter *nonsense* being described here, and he said, "Well, if they send a burglar to the house, don't worry, they have to get past the alarm system first." It was funny at the time, but I'm genuinely kind of wondering. I mean, I never thought a company would turn a UPS truck around either.
Another sidenote to the Coach company lurkers: You know, every time we've ordered something from LV, whether online, from our own boutique, or even tracking something down at a distant boutique, every LV employee, to a person, has always been more than helpful in tracking a shipment as it sails across the country. They had a glitch in our address the last time, and people from LV got through to fedex, got a fedex rep on the line, even got the truck's dispatcher on the line, to make sure that everything was handled and we felt secure that our item would arrive. Coach, if you want to compete in the big leagues, you really, REALLY, and I do mean REEEEEEEEALLY, need to shift your attitude toward the customer. Holy crap.
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