No updates as of now. It still says sender "requested that we hold this package" and under delivery date is says updated to tomorrow and to my house. I tried calling UPS 3 times but I am unable to get ahold of anyone. I'm not calling Coach back at this point. I'm so frustrated with them that I don't even want to to call there. I guess I'll know tomorrow if I get it or not.
Anyone received the Feather Charm?
- Thread starter ladylightkeeper
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That is OUTRAGEOUS!!!
You should have told the CS rep... "No thanks, but how about sending me one of those "free gift" feather charms for my troubles!"
Haha! That's exactly what I should have said!!
I hope you get it, how can they send something out, then want it back! Coach is crazy
Maybe they are doing something weird this week and not letting us get the new stuff til the 9/12 release date. For some strange reason my teal rhyder has been sitting at a UPS location 15 min from my house for 3 days. I have had other packages from other companies delivered by UPS every day this week so they could have delivered it sooner.
Same thing happened to me...SV new stuff order was held at UPS (25 mins away) for 3 days till it was delivered. It was driving me crazy knowing it was so close!
I'm on hold with CS. They are telling me that my order was cancelled too. She's checking on it but if she can't come back and make it right, I am letting her know that the $1500 worth of bags that I've ordered in last month are all being returned tomorrow. I am TIRED of this sh*t service after being a loyal customer for over 15 years....And she just came back on and said that it was an error in the system and that these pieces weren't for sale. I told her that was total BS - that I am on TPF and saw many other people get the piece. That is how I even knew what it was. I went on to her to let her know that I am returning my $1500 worth of purchases tomorrow and that whatever new step up the company "thinks" they are trying to make is failing miserably. I was then sure to make clear to her several times during my rant that I am not yelling at her directly and that she has acted perfectly lovely to me. The thing is, i really don't care THAT much about this piece. It is the principal of the matter and I am completely pissed that they would go so far as to recall a shipment to K_Miller41 as it was out for delivery. There are just no words to describe that. I feel more loyal to my fellow TPF'rs right now than I can possibly feel to Coach.
I ordered the $60 one 2 weeks ago. Been calling my store for updates and finally I was told it shipped
....I won't be surprised if it gets cancelled.
Ya know, from the first time I saw the $50 keyfob, I thought the price seemed wayyy off. What I mean is, given that they priced the tiny red leather apple keyring at $32, it never made sense to me that they would price the big leather feather (plus metal feather, plus round tag, plus two black leather hangtags) at "only" 50. It just doesn't make sense as a pricing spectrum, and even moreso given the price they slapped on the necklace (225 for the necklace, which is minus the black hangtags, and plus just a thin leather strand to go around the neck). My theory, as a result, has long been that the "$50" was put in as a place-holder.
Someone, I believe it was melissa?, pointed out earlier that maybe the "G" meant "gift". --- Good catch. .... And my guess is that their database requires a price to be entered, and 50 was used as a placeholder. Who knows, maybe it's the same scenario for the $60 keyfob. Orrrr, maybe the $60 one is supposed to be in the system as a valid item for purchase, and when the person in data entry was entering the leather one, and was confronted with a "price" field that needed to be filled in, they just slapped a "50" in there because it was on the same order as "60".
I guess I'm just saying that I have long distrusted the database programmers behind Coach's computer packages. Even just the way email addresses seem to fall in and out of the mailing lists, PCE lists, invite lists, etc. Something has always felt very "sloppy" about it ...... not even malicious, just "sloppy". And this is triggering the same suspicions with me. If they priced the necklace at 225, when the only real difference between necklace and keyfob is a thin leather strand, then I think they would have priced the fob higher had they actually "intended" to sell it. I think that 50 was a placeholder in a required field.
I also think Coach is being ridiculously STUPID in trying to cancel orders, let alone trying to recall them from UPS trucks. That's beyond stupid, that's just downright pathetic. You're looking desperate, pathetic, and petty, Coach ..... and I gotta tell ya, it doesn't look good on you. Spend less time chasing customers, and more time hiring better Sequel coders. :-/
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Someone, I believe it was melissa?, pointed out earlier that maybe the "G" meant "gift". --- Good catch. .... And my guess is that their database requires a price to be entered, and 50 was used as a placeholder. Who knows, maybe it's the same scenario for the $60 keyfob. Orrrr, maybe the $60 one is supposed to be in the system as a valid item for purchase, and when the person in data entry was entering the leather one, and was confronted with a "price" field that needed to be filled in, they just slapped a "50" in there because it was on the same order as "60".
I guess I'm just saying that I have long distrusted the database programmers behind Coach's computer packages. Even just the way email addresses seem to fall in and out of the mailing lists, PCE lists, invite lists, etc. Something has always felt very "sloppy" about it ...... not even malicious, just "sloppy". And this is triggering the same suspicions with me. If they priced the necklace at 225, when the only real difference between necklace and keyfob is a thin leather strand, then I think they would have priced the fob higher had they actually "intended" to sell it. I think that 50 was a placeholder in a required field.
I also think Coach is being ridiculously STUPID in trying to cancel orders, let alone trying to recall them from UPS trucks. That's beyond stupid, that's just downright pathetic. You're looking desperate, pathetic, and petty, Coach ..... and I gotta tell ya, it doesn't look good on you. Spend less time chasing customers, and more time hiring better Sequel coders. :-/
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It seems like they are making a federal case out of the $50 one. I received that and ordered the $60 and am curious to see what happens with it. Yes Momtok it was me. I suspect the G at the end of the style number indicates gift and it is just taking the SAs at Jax to catch on to what corporate has been telling the stores. What a fiasco!
Also I will add that the $50 feather arrived with little packaging and no fob pouch. I thought all FP fobs had a fob pouch at least when purchasing from Jax or full price stores. So this is personally no big deal to me but raising eyebrows that this was never supposed to be for sale
Also I will add that the $50 feather arrived with little packaging and no fob pouch. I thought all FP fobs had a fob pouch at least when purchasing from Jax or full price stores. So this is personally no big deal to me but raising eyebrows that this was never supposed to be for sale
Mine was wrapped in tissue paper, then in a box with a ribbon tied around it. (Packaged by Jax, and shipped to my local store.) I had never ordered a keyring from Jax before, so I had no idea what would have been normal or not normal when it comes to packaging.
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