Anyone purchased from Milan Balenciaga

I have a pressing question - Does anyone in Bal Milan ever answer the phone??? I've been calling for 5 days straight! Is it some kind of national holiday I am not aware of? Or are they mourning the world cup loss. GEEZ.

I bought a bag from Bal Milan last week and when it arrived, it wasn't the one I asked for. I felt that Carmen was not very forthcoming in the emails and only chose to answer whatever questions she wanted to answer. I'm disappointed, sadly.