I don't know what it is about my luck with quality problems with luxury bags, but I have just purchased a pre-owned Lady Dior Mini, and the grommet is wonky, it's not level, the angle is wrong. (There is also a stitch loose as well, but I'm not sure whether that is Dior's fault or the fault of the previous owner) I'll post a couple of photos later to show you what I mean. I'm a bit concerned they won't be able to fix it, as I bought it pre-owned.
Has anyone else had any issues with Dior bags? And how did Dior handle the problem? Are they likely to fix it or exchange? I know they are known for their excellent customer service.
Has anyone else had any issues with Dior bags? And how did Dior handle the problem? Are they likely to fix it or exchange? I know they are known for their excellent customer service.